Formed in 2017, the MHA statewide PFAC is comprised of patients, family members, patient advocates, hospital staff and providers in Missouri.

One of only a handful of state-level councils in the nation, MHA’s PFAC is focused on increasing the role of patients and family members to improve health care delivery, health outcomes and reignite joy in work through improved patient-provider relationships.

Recognized as a CMS priority focus area in 2018, MHA’s statewide PFAC serves to provide leadership and support to advocate for the sustainable integration of patient and family engagement across the care continuum in Missouri to achieve the Quadruple Aim.

The Challenge

MHA’s Statewide PFAC challenges every hospital in the state of Missouri to identify at least one nonemployee patient or family member serving on at least one committee within the organization by July 2020.

Missouri Hospital Progress

MHA surveys all Missouri hospitals based on CMS’ five PFE metrics to assess the level of patient and family engagement within hospitals. Missouri hospitals’ progress is updated quarterly.

The last date of data collection was February 2020.

Key Outcome Objectives

We will ensure the council remains comprised of patients, family members, hospital staff and community leaders from across the state.
We will serve to inform broader health care initiatives and policy from a patient and family perspective.
We will aim to promote a statewide culture of health, integrating the patient and family perspective.
We will provide a consumer voice that is critical to achieving the Triple Aim of better health, better care and lower costs.
We will provide resources, support and expertise to meet these objectives.

Council Action Items

The council’s goal is to complete the following actions in the first three years of formation.

Action 1: Identify metrics to evaluate statewide progress and to base supportive programming, resources and tools that raise awareness of the patient and family perspective.
Action 2: Inform, at a state level, common themes and issues that detract from the health care experience; provide insight and feedback for interventions.
Action 3: Collaborate with MHA on development of strategies and resources and support dissemination of these across the state
Action 4: Serve as mentors and liaisons to members developing internal PFACs
Action 5: Assist in understanding and deployment of health literacy and disparity reduction initiatives

Membership

To join the MHA PFAC, fill out the membership application. If you have questions, contact Alison Williams at awilliams@mhanet.com.

Membership Demographics

comprised of 23 members
- 12 clinical/hospital staff members representing:
  - large health systems
  - medium-sized hospitals
  - small rural hospitals
  - roles include CNO, director of patient experience, patient safety, social worker, clinical quality
- 1 Physician
- 10 patient/family members:
  - 2 full-time employed patient advocates
  - 5 serve on their local hospital’s PFAC
  - 3 nonhospital-employed patient advocates

MHA PFAC Membership List

Amy Camp, Patient, Caregiver Advocate
Amy McLean, NICU Family Support Manager, Mercy Hospital St. Louis
Celia McGraw, Manager of Care Redesign, Mercy Health
David Durbin, Patient Advocate/Attorney at Law
DeeJo Miller, Patient and Family Engagement Program Manager/Patient Advocate, Children’s Mercy Kansas City
Denise L. Williams, Director – Patient Safety/Patient Advocate, Mercy Health
Dr. Li Ern Chen, Physician
Eran Dawson, Patient Experience Coordinator/Patient Advocate, Citizens Memorial Hospital
Elizabeth (Liz) Kruvand; Coordinator, Family Partner Program/Patient Advocate; St. Louis Children’s Hospital
Jolie Smith, Patient Advocate
Kayln Lambert, System Director of Patient Experience, CoxHealth
Lauren De La Torre, Patient Advocate, Children’s Mercy Kansas City
Laurie Hines; Patient, Caregiver Advocate (2020 Co-Chair)
Martha Johnson; Manager, Patient and Provider Experience; Boone Hospital Center
Mary Carroll Burton; Group Manager, Clinical Quality, CCE; BJC HealthCare
Maureen McGuire, Patient Advocate
Myleah Shrimpton, Community Advocate
Patti Bradley, Sr. Director of Patient Experience, North Kansas City Hospital
Shaunda Hawkins, Patient Advocate, Liberty Hospital
Sheryl Chadwick, Patient and Family Engagement Program Manager/Patient Advocate, Children’s Mercy Kansas City
Stacie Hollis, Patient, Caregiver Advocate
Tina Jones; Director, Quality, Risk and Patient Experience (2020 Co-Chair); Golden Valley Memorial Healthcare
Treniece Murphy, Patient Advocate, Children’s Mercy Kansas City

PFE Roadmap

MHA’s PFE roadmap supports engagement and achievement of 12 PFE metrics endorsed by CMS’ Partnership for Patients and adapted from the Michigan Keystone Center’s Patient and Family Engagement resource.

view the roadmap

Media Library

Patient Family Advisory Council

Formed in 2017, the MHA statewide PFAC is comprised of patients, family members, patient advocates, hospital staff and providers in Missouri.

Membership

Part 1: Li Ern Chen, M.D., MSCS

Part 2: Tina Jones, MHA, CPXP

Part 3: Laurie Hines

Part 4: Martha Johnson

Parts 5 & 6: Denise Williams, R.N., BSN, CPPS, CPHQ

Alison Williams

VIEW THE LATEST PFE RESOURCES