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Patient Family Advisory Council

Formed in 2017, the MHA statewide PFAC is comprised of patients, family members, patient advocates, hospital staff and providers in Missouri.

One of only a handful of state-level councils in the nation, MHA’s PFAC is focused on increasing the role of patients and family members to improve health care delivery, health outcomes and reignite joy in work through improved patient-provider relationships.

Recognized as a CMS priority focus area in 2018, MHA’s statewide PFAC serves to provide leadership and support to advocate for the sustainable integration of patient and family engagement across the care continuum in Missouri to achieve the Quadruple Aim.


The Challenge

MHA’s Statewide PFAC challenges every hospital in the state of Missouri to identify at least one nonemployee patient or family member serving on at least one committee within the organization by July 2020.

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Missouri Hospital Progress

MHA surveys all Missouri hospitals based on CMS’ five PFE metrics to assess the level of patient and family engagement within hospitals. Missouri hospitals’ progress is updated quarterly.

The last date of data collection was February 2020.

Key Outcome Objectives

  • We will ensure the council remains comprised of patients, family members, hospital staff and community leaders from across the state.
  • We will serve to inform broader health care initiatives and policy from a patient and family perspective.
  • We will aim to promote a statewide culture of health, integrating the patient and family perspective.
  • We will provide a consumer voice that is critical to achieving the Triple Aim of better health, better care and lower costs.
  • We will provide resources, support and expertise to meet these objectives.

Council Action Items

The council’s goal is to complete the following actions in the first three years of formation.

  • Action 1: Identify metrics to evaluate statewide progress and to base supportive programming, resources and tools that raise awareness of the patient and family perspective.
  • Action 2: Inform, at a state level, common themes and issues that detract from the health care experience; provide insight and feedback for interventions.
  • Action 3: Collaborate with MHA on development of strategies and resources and support dissemination of these across the state
  • Action 4: Serve as mentors and liaisons to members developing internal PFACs
  • Action 5: Assist in understanding and deployment of health literacy and disparity reduction initiatives



To join the MHA PFAC, fill out the membership application. If you have questions, contact Alison Williams at


Contact an expert

Williams Alison2   Source

Alison Williams

Vice President of Clinical Quality Improvement

PFE Roadmap

MHA’s PFE roadmap supports engagement and achievement of 12 PFE metrics endorsed by CMS’ Partnership for Patients and adapted from the Michigan Keystone Center’s Patient and Family Engagement resource.

view the roadmap

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