- Alison Williams, Vice President of Clinical Quality Improvement, Missouri Hospital Association
- Amber Lashley, Patient Experience Coach, University of Missouri Health Care
- Amy Camp, Patient/Family PFAC Member Representative, MU Health Care Women’s Hospital and Children’s Hospital
- Amy McLean, NICU Family Support Manager, Mercy Hospital St. Louis
- Amy Schuler, Program Service Line Manager, Alton Memorial Hospital
- Ariel Flood, Boone Hospital Center
- Celia McGraw, Manager of Care Redesign, Mercy Health
- DeeJo Miller, Patient and Family Engagement Program Manager/Patient Advocate, Children’s Mercy Kansas City
- Elizabeth (Liz) Kruvand, Patient Experience Specialist, SSM Health Cardinal Glennon Children’s Hospital
- Jen Carron, Patient Experience Officer, BJC Health System
- Jessica Stultz, Director of Clinical Quality, Missouri Hospital Association
- Jolie Smith, Patient Advocate
- Kaylyn Lambert, Experience Manager, UnitedHealthcare
- Lauren McGinnis, Manager of Patient Experience, Missouri Baptist Medical Center
- Laurie Hines; Patient, Caregiver Advocate (2021 Co-Chair); University of Missouri Health Care
- Maureen McGuire, Patient Advocate
- Myleah Shrimpton, Community Advocate
- Patti Bradley, Sr. Director of Patient Experience, North Kansas City Hospital
- Shaunda Hawkins, Patient Advocate, Liberty Hospital
- Sheryl Chadwick, Patient and Family Engagement Program Manager/Patient Advocate, Children’s Mercy Kansas City
Patient Family Advisory Council
Formed in 2017, the MHA statewide PFAC is comprised of patients, family members, patient advocates, hospital staff and providers in Missouri.
One of only a handful of state-level councils in the nation, MHA’s PFAC is focused on increasing the role of patients and family members to improve health care delivery, health outcomes and reignite joy in work through improved patient-provider relationships.
Recognized as a CMS priority focus area in 2018, MHA’s statewide PFAC serves to provide leadership and support to advocate for the sustainable integration of patient and family engagement across the care continuum in Missouri to achieve the Quadruple Aim.
Key Outcome Objectives
- We will ensure the council remains comprised of patients, family members, hospital staff and community leaders from across the state.
- We will serve to inform broader health care initiatives and policy from a patient and family perspective.
- We will aim to promote a statewide culture of health, integrating the patient and family perspective.
- We will provide a consumer voice that is critical to achieving the Triple Aim of better health, better care and lower costs.
- We will provide resources, support and expertise to meet these objectives.
Council Action Items
The council’s goal is to complete the following actions in the first three years of formation.
- Action 1: Identify metrics to evaluate statewide progress and to base supportive programming, resources and tools that raise awareness of the patient and family perspective.
- Action 2: Inform, at a state level, common themes and issues that detract from the health care experience; provide insight and feedback for interventions.
- Action 3: Collaborate with MHA on development of strategies and resources and support dissemination of these across the state
- Action 4: Serve as mentors and liaisons to members developing internal PFACs
- Action 5: Assist in understanding and deployment of health literacy and disparity reduction initiatives
Membership
To join the MHA PFAC, fill out the membership application. If you have questions, contact Jessica Stultz at jstultz@mhanet.com.
Resources
MHA’s Statewide PFAC presented a three-part webinar series to share effective strategies for building and enhancing your PFAC. The series builds on MHA’s previous Healing Happens Here Toolkit, which focuses on safety/security and workplace violence. Alternately, this series helps caregivers collaborate with patients and families by using evidence-based practices to improve the health care experience for all.
Each 45-minute session focuses on a highlighted topic and offers practical application of proven strategies to strengthen the relationship between the care team and the patient and family. Our Missouri PFE leaders are experts in their field and are available to mentor our hospital membership.
Part 1: Li Ern Chen, M.D., MSCS
Part 2: Tina Jones, MHA, CPXP
Director of Quality, Risk and Patient Experience | Golden Valley Memorial Healthcare
Part 3: Laurie Hines
Director at Missouri Kidney Program, University of Missouri-Columbia School of Medicine
Part 4: Martha Johnson
Manager of Patient Experience, Volunteer Services and Gift Shop, Boone Hospital Center
Parts 5 & 6: Denise Williams, R.N., BSN, CPPS, CPHQ
Director of Patient Safety, Mercy Health
- TED Talk: Leilani Schweitzer: How Can Hospitals Be More Transparent About Medical Errors?
- Cleveland Clinic’s Office of Caregiver Experience Improves Provider and Patient Outcomes
- JAMA – Resident Report: A Piece of My Mind
- National Healthcare Decisions Day flyer
- NPR Article: “For 2 Nurses, Working In The ICU Is ‘A Gift of a Job'”
Contact an expert
Sign Up
To begin receiving PFAC communications straight to your inbox, contact Jessica Stultz at jstultz@mhanet.com.
PFE Roadmap
MHA’s PFE roadmap supports engagement and achievement of 12 PFE metrics endorsed by CMS’ Partnership for Patients and adapted from the Michigan Keystone Center’s Patient and Family Engagement resource.
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