Healing Happens Here: A Patient’s Perspective

This three-part webinar series, presented by members of the MHA Statewide Patient and Family Advisory Council, shares effective strategies for building and enhancing your PFAC. The series builds on MHA’s previous Healing Happens Here Toolkit, which focuses on safety/security and workplace violence. Alternately, this series helps caregivers collaborate with patients and families by using evidence-based practices to improve the health care experience for all.

Each 45-minute session focuses on a highlighted topic and offers practical application of proven strategies to strengthen the relationship between the care team and the patient and family. Our Missouri PFE leaders are experts in their field and are available to mentor our hospital membership.

• Part 1: Communication Techniques
  • Recording | PowerPoint
• Part 2: Environment Tips and Tricks
  • Recording | PowerPoint
• Part 3: Culture Change
  • Recording | PowerPoint