Workplace Violence: CMS and Joint Commission Standards

Audience

chief medical officers, chief nursing officers, compliance officers, emergency department personnel, TJC coordinators, medical records staff, quality improvement personnel, risk managers and legal counsel

The following program content was provided by the speaker.

Overview

Workplace violence has escalated over the past 15 years, especially in health care. Providers and staff, as well as family members and bystanders, frequently experience this violence.

In November 2022, CMS issued a memo on workplace safety that addressed care in a safe environment. On July 1, 2023, TJC’s updated standards on workplace violence became effective. These standards include requirements for monitoring, reporting and investigations.

This program will cover CMS standards for workplace safety and emergency preparedness standards, along with TJC's Standards and Elements of Performance.

Objectives

Upon completion of this program, participants will be able to:

• • describe the November 2022 memo from CMS regarding workplace violence and providing a safe environment for care
  • recall the updates to TJC’s workplace violence standards
  • discuss the three areas impacted by the updates, including environment of care, human resources, and leadership

Speaker

Laura A. Dixon, B.S., J.D., R.N., CPHRM, most recently served as the Director of Risk Management and Patient Safety for the Colorado Region of Kaiser Permanente. Before joining Kaiser, she served as the Director of Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Dixon provided patient safety and risk management consultation and training to facilities, practitioners and staff in multiple states.

Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, perioperative services and pain management. Before joining COPIC, she served as the Director of the Western Region, Patient Safety and Risk Management for The Doctors Company in Napa, Calif. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western U.S. As a registered nurse and attorney, Dixon holds a Bachelor of Science from Regis University in Denver; a Doctor of Jurisprudence from Drake University College of Law in Des Moines, Iowa; and a Registered Nurse diploma from Saint Luke’s School of Professional Nursing in Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.