Excellence in Clinical Care

Tuesday, Sept. 17

9:15 a.m. – Registration

10 a.m. – Welcome and MHA Update

10:15 a.m. – The Joint Commission Quality & Safety Update

Overview
Attendees will receive an overview of the most frequently cited standards from The Joint Commission, as well as those standards most frequently associated with higher risk for patient safety. Participants also will learn about important changes in CMS validation surveys, notification of survey events and the complaint process. Finally, individuals will learn about new voluntary certifications in health care equity and sustainable health care.

Learning Objectives

• identify the 10 most challenging TJC standards experienced by health systems and hospitals in 2024
• explain survey process and accreditation procedure updates impacting survey activity in 2025
• review recently launched new/revised standards and certification programs

Mark Crafton
Executive Director, Strategic Alliances
The Joint Commission
Bolingbrook, Ill.

11:30 a.m. – Lunch and Networking

12:45 p.m. – Establishing a Road Map for Authentic Community Engagement

Overview
Community engagement, defined as the various methods health care organizations use to connect, engage, and collaborate with individuals who have direct experience, aims to work jointly to enhance health care and achieve favorable health outcomes. However, many well-intentioned initiatives lack diversity, fail to achieve significant outcomes and struggle to establish authentic power-sharing dynamics. Conversely, when executed effectively, community engagement fosters trust, promotes health equity, improves organizational efficiency and contributes to the overall well-being of communities.

Learning Objectives

• identify the most impactful opportunities to advance CE as a quality improvement strategy and the current barriers to doing so
• explore stakeholders’ (people with lived experience and health care) perspectives and opinions about what constitutes the ideal future state of CE in health care

Victor Murray
Senior Director of Community Engagement and Capacity Building
Camden Coalition
Camden, N.J.

2 p.m. – Energy Break

2:20 p.m. – Do Tank Adverse Drug Event Workshop

Overview
During this interactive session, groups will use improvement methods to illustrate various layers of defense and identify vulnerabilities in the drug administration process. Groups will identify how strengthening the multiple layers can reduce the risk of failures or errors slipping through the system.

The topic of this session was strategically designed to precede a keynote session that is scheduled to be held during the MHA Annual Convention, in which RaDonda Vaught will share her experience throughout a life-changing drug administration error. Don’t miss this directed opportunity to proactively evaluate your workflows in advance of our November Convention!

Learning Objectives

• identify vulnerabilities in the drug administration process
• complete the Swiss cheese model diagram

Adam Kohlrus
Chief Health Strategist and Partner
do tank
Chicago, Ill.

4:30 p.m. – Compass Honor Award

4:45 p.m. – Adjournment

5 p.m. – Social

Wednesday, Sept. 18

7:15 a.m. – Registration/Breakfast

8 a.m. – State and National Quality Update

8:30 a.m. – Leveraging IT and Artificial Intelligence to Improve Care Delivery

Overview
As the pace of interest in and development of health care-related generative AI accelerates, there’s a mix of hope and skepticism from providers and patients. Much discussion to date has centered on potentially exciting developments, such as automatically generating formatted clinical notes from listening to interactions between clinicians and patients, chatbots to answer questions from patients, and decision support for clinicians, among other potential applications. In this session, members from the expert panel will share insights, experiences and recommendations for health care genAI.

Learning Objectives

• understand new and evolving terminology, and the role quality leaders play in deploying new technologies
• differentiate operational and patient-centered AI interventions, and when they are most successfully deployed
• learn strategies to integrate IT staff, processes and solutions into your clinical quality improvement priorities

Moderator:
Jaclyn E. Gatz, MPA, CHEP, LSSGB
Senior Vice President of Quality, Safety and Research
Missouri Hospital Association

Panelists:
Thomas Selva, M.D., FAAP, DABPM-CI
Chief Medical Information Officer
Tiger Institute for Health Innovation
Columbia, Mo.

Tom Jones, MBA, CHEP, LSSGB
Chief Information Officer/Emergency Preparedness Officer
John Fitzgibbon Memorial Hospital, Inc.
Marshall, Mo.

9:45 a.m. – Energy Break

10:05 a.m. – Creating a Safety Culture That Drives Accountability and Highly Reliable Outcomes

Overview
In this interactive session, participants will discuss the lingering impacts of the pandemic on workforce optimization and clinical outcomes. Methods to promote the psychology safety required to achieve and sustain a culture of safety, transparency, and accountability will be reviewed. Applying the characteristics of a high reliability organization, specific tactics to achieve optimal clinical outcomes will be discussed. Participants will examine the reasons behind the undesired care variation that leads to patient harms. Also, strategies to increase accountability to reduce care variation will be explored.

Learning Objectives

• describe the importance of creating a culture of safety, transparency and accountability in the quest of zero preventable harm
• list the five characteristics of an HRO and how they promote safety awareness and safety event prevention
• address issues of accountability related to undesired care variation

Vikki Choate
Principal I Clinical Excellence
Huron
Mount Dora, Fla.

11:30 a.m. – Closing

11:45 a.m. – Adjournment 

Vikki Choate is a consultant and international speaker with more than 35 years of health care leadership experience that she uses to help clients consistently deliver results. She specializes in guiding health care organizations and executives to improve the care delivery process, enhance the patient experience and create cultures of accountability, safety and high reliability.

Choate leads Huron’s quality, safety and high reliability work across the U.S. and in Canada. She presents regularly at national conferences and individual organizations. Prior to joining Huron, Choate held leadership roles in both the payer and provider environments. Choate has served as a system vice president of performance improvement and a chief quality officer.

Mark Crafton is the executive director of strategic alliances for The Joint Commission. In this role, he oversees all TJC activities related to state government outreach, payer relations, and the development and management of alliances with key external organizations. Crafton is a frequent speaker at national conferences on topics related to quality, safety and accreditation.

Before joining TJC, Crafton was the senior director of advocacy for the Michigan Health & Hospital Association. As senior director, he was responsible for monitoring all legislative and regulatory activity that affected member hospitals and health systems. Crafton began his career as a medical technologist at Edward W. Sparrow Hospital in Lansing, Mich., where he worked in a variety of laboratory positions. He has held several other clinical positions, including virology technician and infection control coordinator in acute care hospitals. Crafton also worked as a risk management consultant for the Michigan Hospital Association Insurance Company, where he provided guidance to more than 100 client hospitals on loss avoidance and loss control issues.

Crafton graduated with honors from Michigan State University, where he majored in natural science. He completed a one-year internship in medical technology and became registered as a medical technologist by the American Society of Clinical Pathology. Crafton received his master’s degree in public administration from Western Michigan University and is a certified Six Sigma Green Belt.

Tom Jones, MBA, CHEP, LSSGB, is a technical CIO/CISO executive with a robust background in telecommunications, information technology and strategic planning. He holds an executive MBA from Washington University in St. Louis and has completed advanced leadership training at Harvard University’s T.H. Chan School of Public Health. With 14 years of experience as the chief information officer at Fitzgibbon Hospital, Jones has demonstrated exceptional leadership in project management, business development and organizational change. He has played a pivotal role in improving employee and patient satisfaction, implementing core value systems, and enhancing telecommunication and EHR technologies to achieve significant milestones, such as Most Wired for the past six years and HIMSS EMRAM Stage 6.

In addition to his executive role, Jones is committed to education and mentoring, extending his involvement with Innovate Venture Mentoring Service in St. Louis, where he supported entrepreneurs in health care IT and renewable energy. Previously, he directed operations for Verizon Business, leading extensive IT and telecommunications infrastructure across multiple states. Jones’ leadership has been recognized with numerous awards, including the first annual Neal Patterson CIO of the Year award from the Cerner Corporation. His community engagement includes roles such as chairman of the board for Salt Fork YMCA and chair of emergency preparedness for health care organizations throughout Region A in Missouri.

Adam Kohlrus, B.A., M.S., CPHQ, CPPS, is an experienced health care consultant and business designer with Do Tank Health. He has worked for more than a decade with hospitals on issues such as readmissions, hospital-acquired conditions, patient safety, population health and health equity. In leading state and federally funded quality improvement grants for the Illinois Health and Hospital Association, Kohlrus has experienced the impact design thinking inputs can have in traditional health care settings.

He received his Bachelor of Arts in social psychology at Loyola University with a minor in peace studies and a Master of Science in health sciences with a concentration in public health at Western Illinois University.

Kohlrus also served in the Peace Corps as a community health volunteer in both Swaziland, Africa, and Guyana, South America, before working at Peace Corps headquarters in Washington, D.C. Through his work abroad and domestically, Kohlrus has demonstrated proficiencies in quality improvement, community development, project management, curriculum development and data analytics.

Victor Murray, Senior Director of Community Engagement and Capacity Building at the Camden Coalition, oversees the management and implementation of the Camden Coalition’s community outreach and engagement strategy with a primary mission to provide meaningful opportunities for consumers.

Through various regional and national programs, including the Coalition’s Community Advisory Council; the National Consumers Scholar Program; Amplify, a national consumer voices bureau; and other ambassador initiatives, his focus is on amplifying community voice in program and system transformation. In addition, Murray is the executive lead for the organization’s diversity, equity and inclusion efforts.

Thomas Selva, M.D., FAAP, DABPM-CI, Chief Medical Information Officer of MU Health Care and Medical Director of Tiger Institute for Health Innovation, also is a professor of pediatrics.

Dr. Selva graduated from the University of Mississippi School of Medicine, finishing his graduate training in 1989. He pursued his pediatric residency at the University of Missouri School of Medicine in the Department of Pediatrics, where he ultimately served as chief resident in 1992. Upon completing his training, Dr. Selva was recruited to start a “private practice in an academic setting” – one of the first of its kind. Shortly after starting his academic career, Dr. Selva was invited to serve as a research associate in the Medical Informatics Group – which later became the Department of Health Management and Informatics.

His passion for effective leadership has allowed him to serve as the medical director of the Pediatrics Department, division chief for General Academic Pediatrics and vice chairman of the Department of Pediatrics. Later, he was chosen as medical director of Outpatient Clinics for MU Health Care, leading improvement in ambulatory care processes. During that tenure, he was selected to serve as the physician champion for Oracle Health’s Ambulatory EMR rollout. Upon completing that project, Dr. Selva was selected as the first full-time chief medical information officer for MU Health Care, a role he has occupied for more than 10 years.

As CMIO of MU Health Care, Dr. Selva is responsible for the governance of health information technology implementation and improvement. In addition, he guides the selection, installation, and governance of new health IT applications and serves to advise cybersecurity policy for the institution. Dr. Selva also is the medical director of the Tiger Institute for Health Innovation, guiding the vision of this private-public partnership between Oracle Health and the University of Missouri. In this role, he pursues interests in user-focused design, human factors engineering, and the application of machine learning and artificial intelligence to reduce cognitive load.

Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and MHA Health Institute. Axis Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team. 

Credit Designation for Nursing
AXIS Medical Education designates this continuing nursing education activity for 7.5 contact hours. 

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.   

Quality Professionals   
This activity is approved by NAHQ® for 7.5 CPHQ CE credits. 

Requirements for credit:  

• Participate in the educational activity and review all course materials. 
• Complete the CE Declaration form online by 11:59 pm ET Friday, October 18, 2024. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.  
• Upon successful completion of the online form, your statement of completion will be presented to you to print. 

AXIS Contact Information
For information about the accreditation of this program, please contact AXIS at info@axismeded.org. 

Disclosure of Relevant Financial Relationships
AXIS Medical Education requires faculty, instructors, authors, planners, directors, managers, peer reviewers, and other individuals who are in a position to control the content of this activity to disclose all personal financial relationships they may have in the past 24 months with ineligible companies. An ineligible entity is any organization whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. All relevant financial relationships are identified and mitigated prior to initiation of the planning phase for an activity.  

AXIS has mitigated and disclosed to learners all relevant financial relationships disclosed by staff, planners, faculty/authors, peer reviewers, or others in control of content for this activity. Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation or activity. Disclosure information for faculty, authors, course directors, planners, peer reviewers, and/or relevant staff is provided with this activity. 

The faculty reported the following relevant financial relationships or relationships they have with ineligible companies of any amount during the past 24 months. 

The directors, planners, managers, peer reviewers, and relevant staff reported the following financial relationships they have with any ineligible company of any amount during the past 24 months:  

The Lodge of Four Seasons
315 Four Seasons Drive
Lake Ozark, MO 65049 

To make your reservation, book online or call 888-265-5500.

Reservations will be accepted no later than Friday, Aug. 26.

The Missouri Hospital Association strongly encourages up-to-date COVID-19 vaccination and adherence to current CDC guidance on in-person gatherings. We will continue to monitor CDC guidelines and conduct meeting protocols accordingly. 

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form. 

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809

For cancellations received in writing before the established deadline date, the registrant will receive a full refund — minus a $50* processing fee per registrant. After the deadline date, no refunds will be granted. Registrants not in attendance will be responsible for the full registration fee. Substitutions are encouraged. We reserve the right to cancel this program because of insufficient registration.

*Unless otherwise specified in the program details.