Staff Contact: Stephen Njenga
During Community Health Improvement Week, MHA is highlighting how Carroll County Memorial Hospital used the CHNA process to improve the health of the communities they serve.
CCMH is transitioning toward more holistic care for each patient, and its CHNA identified a lack of transportation and resources as areas that need additional focus. Transportation in the small rural community has been a barrier to care, for both medical and nonmedical needs for many years. In March 2020, CCMH signed a contract with OATS, Inc. for transportation to and from their facility five days a week. This relationship with OATS, Inc. continues to serve community members, even during the COVID-19 pandemic, and has allowed patients to receive needed care despite perceived transportation barriers.
Additionally, through various programs and initiatives, CCMH became an accredited Blue Cross and Blue Shield Patient-Centered Medical Home in 2019. Shortly after, they began requesting patients complete a social determinants of health questionnaire to better understand the needs of the population and provide necessary resources. The SDOH initiative led to the development of a resource guide to assist patients with finding access to resources they needed.
CCMH said, “When a patient knows we are here to help them with their health care journey, they can worry less about social determinants and focus more on their health and wellness.”