Nov. 29, 2022


10:00am - 11:00am




Patient Rights: An Overview — Virtual Event


CEOs, CMOs, CNOs, legal counsel, compliance officers, emergency department staff, nurse leaders, physicians, quality improvement staff, risk managers, safety officers, behavioral health and psychiatric staff

The following program content was provided by the speaker.


General acute hospitals, and soon critical access hospitals, must comply with the Centers for Medicare & Medicaid Services regulations protecting patient rights. According to CMS and accrediting organizations such as DNV and The Joint Commission, one of the most-cited condition-level deficiencies is patient rights and responsibilities. Within that condition, most noncompliances come from the regulations governing the provision of care in a safe environment, abuse, restraints and seclusion.


At the conclusion of this session, participants should be able to:

    • describe CMS’ requirements for providing care in a safe environment for patients, specifically those who are suicidal or
      in need of behavioral health services
    • describe which patient rights regulations are the greatest risk for citation and how to prevent those citations
    • discuss CMS definitions of restraints and seclusion
    • discuss the difference between a complaint and a grievance


Nancy Ruzicka is a consultant on state and federal rules, regulations and interpretative guidelines. Ruzicka previously worked as director of integrity and compliance and privacy official at MercyOne Des Moines and director of regulatory compliance at UnityPoint Health-Des Moines. She also has more than 20 years of experience with the Iowa Department of Inspections and Appeals. Ruzicka holds master’s degrees in health law and business administration and a bachelor’s degree in pharmacy, all from Drake University. She is certified in health care compliance and maintains her Iowa pharmacy license.

General Information

This educational activity is provided by MHA Health Institute.

MHA Health Institute

General Information


Register on or before Monday, Nov. 28, to ensure delivery of instructional materials.



  • $225 per person for an MHA member or dues-paying member of an MHA-affiliated organization
  • $325 per person for nonmembers

This virtual event is eligible for use of the MHA Health Institute coupon. Note: Coupons were mailed to MHA-member hospital CEOs in December 2021.

This virtual event is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.

Event Contact

Karyn Bonney

Karyn Bonney

Education Specialist

Send Email

573-893-3700 | ext. 1384

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