Missouri Health Care Executive Assistants 20th Annual Conference

Thursday, April 20

Preconference Sessions
Cost: $50 (attend one, two or all sessions)
This is an instructor-led workshop; you do not need to bring a laptop but can if you want.

9:30 a.m. — Registration

10 a.m. — Session 1 Preconference – Microsoft Teams

Gini von Courter, MBA
Buckley, Mich.

Based on a member survey, Gini von Courter will cover the following topics.

• • • how Teams is organized
      –     teams
      –     channels
      –     chats

• • • sharing files in Teams
      –     folders
      –     SharePoint libraries

• • • Teams meetings
      –     scheduling, including channel meetings and Meet Now
      –     large meeting views
      –     breakout rooms

• • • adding apps to Teams
    • other topics as time permits

Noon — Lunch (provided)

1 p.m. — Session 2 Preconference – SharePoint Online

Gini von Courter, MBA
Buckley, Mich.

During this session, Gini von Courter will cover the following topics.

• • • overview of SharePoint and how it differs from Teams
    • navigating SharePoint
    • SharePoint power search (finding your documents in SharePoint)
    • sharing files from SharePoint and/or OneDrive
    • editing files
    • permissions
    • how SharePoint interacts with Microsoft 365 (formerly Office 365)
    • other topics as time permits

2:45 p.m. — Break

3 p.m. — Session 3 Preconference – Organizational Planning, Collaboration and Task Management

Tanya Lueckenotto
Director of HIDI Program Operations
Missouri Hospital Association
Jefferson City, Mo.

Learn how to use Microsoft Planner to track operational processes, such as scheduling follow-ups and planning meetings. Planner provides an intuitive, collaborative and visual task management experience for getting the work done. You will learn how to manage and monitor team tasks in a shared location, including how to create and set up your Planner board to track stages by days of the week, months, sprints or more. It’s a new experience in Microsoft 365 to organize projects.

5:30 p.m. — New Members and First-Time Attendees Reception

Anyone that joined MHCEA after April 2022 — or if this is your first MHCEA Conference — please plan to attend this reception.

6 p.m. —Welcome/Social Hour (Scavenger Hunt) (Casual dress)

Take this opportunity to renew friendships and welcome new members or those attending for the first time. It is sure to set the pace for a conference that is both informative and educational.

7 p.m. — Networking Dinner (ticket required)

Casual dress

Friday, April 21

7 a.m. — Breakfast (on your own)

7:30 a.m. — Registration

8:15 a.m. — Welcome

Louise Hayden
MHCEA President

8:30 a.m. — Situational and Environmental Awareness at Work, Home and Play

Robert Loseman, MSML, CHEP
Vice President of Safety and Preparedness
Missouri Hospital Association
Jefferson City, Mo.

This session will bring alertness to situational and environmental awareness in both personal and professional aspects of your life. An individual’s ability to recognize and assess threats and hazards is a critical element to protecting yourself and others. The ability to assess potential threats and hazards, and then know how to act upon identification, is vital to maintaining your health and safety.

Situational awareness is used when making decisions at home and work, and relies upon your individual understanding, training and experience, which allows us to understand what is going on around us and react accordingly. This course will provide a primer for you to explore your personal readiness for various aspects of your work, home and entertainment life.

Objectives:

• • • understand how the physical environment improves your safety
    • learn simple and complex measures that can be adopted at work and home to improve safety
    • identify the importance of plans and considering possible outcomes in advance
    • understand the prevalence of violence in society, in particular the current health care environment
    • acknowledge the importance of being mindful of what is happening around oneself through situational awareness
    • learn tools and tips to observe, recognize and evaluate potential risk and suspicious behaviors
    • identify the benefits of maintaining organizational and individual environmental awareness

9:45 a.m. — Break and Hotel Check Out 

10:15 a.m. —  MHA Update

Jon D. Doolittle
President and CEO
Missouri Hospital Association
Jefferson City, Mo.

Jon D. Doolittle, MHA President and CEO, will present an overview of the Missouri Hospital Association and issues facing health care in today’s fast-paced world.

11:15 a.m. —  District Meetings

Noon —  Lunch (provided) and Annual Business Meeting

1:30 p.m. — CPR for Your Attitude

Desi Payne
The Attitude Adjuster
Midwest Speakers Bureau
Des Moines, Iowa

Do you work with people who drag their feet into work, growl and murmur, give blank stares, aren’t engaged with their work, or poison other co-workers with their negativity? Or maybe they habitually bite and devour others with their words and actions? Do you work with people who suck the very life out of you? Or could you possibly be infected with this epidemic, and you don’t know it? Then you need CPR for your attitude! During this session, Desi Payne will teach you how to adjust your attitude with this fun session. The results of adjusting attitudes for team members include boosted morale, positive customer service, better teamwork, increased productivity, increased retention and a more positive work environment.

Objectives:

• • • identify how to deal with the different “zombies” or negative issues of people
    • find out how to “shrug off” the zombies
    • recognize how gratitude will keep you zombie-free
    • learn that attitude is a difference-maker — to be or not to be a zombie
    • discover how “CPR” will revive you at any given moment when your heart stops and you slip into zombie mode

3:30 p.m. — Adjournment

Jon D. Doolittle is the President and CEO of the Missouri Hospital Association, the trade association serving the state’s 140 hospitals and 20 health systems. The association provides a variety of services for its members, including federal, state and local governmental representation and advocacy; health care policy development; public and professional education; quality improvement and safety initiatives; research; and public and media relations and communications.

Before joining MHA, Doolittle served as Regional President of Mosaic Medical Center – Albany, formerly known as Northwest Medical Center, which provides care for the people of Northwest Missouri through a critical access hospital, four primary care clinics and a variety of community partnerships.

Doolittle’s health care experience includes more than 11 years working in a variety of roles with Cerner Corporation, a Kansas City-based health care information systems company. Before Cerner, he worked for the Federal Reserve Bank of Kansas City.

He earned his bachelor’s degree from Harvard University where he concentrated in government, and a master’s degree in healthcare leadership and management from the University of Texas at Dallas.

Doolittle and his wife Jeni spend time with family and friends, including their six children. They are active in their church, schools, scouting, and a wide variety of athletic and outdoor activities.

Robert Loseman has worked in the health care industry for more than 20 years. He currently is the Vice President of Safety and Preparedness at the Missouri Hospital Association. In his previous career that encompassed two health care systems with multiple hospitals and clinics, his role included leadership oversight over food services, environmental services, telecommunications, safety, building operations and maintenance, life safety, and security.

Loseman is a Certified Healthcare Emergency Professional, and he is a skilled and seasoned security, safety and emergency preparedness professional who has vast experience in managing everyday operations of a multitude of health care departments and emergency situations. He previously served as co-chair of Missouri’s Central Region Emergency Healthcare Coalition for five years. He has trained at the Federal Emergency Management Agency’s Center for Domestic Preparedness and holds professional memberships with the International Association of Healthcare Safety and Security, ASIS International, and National Fire Protection Agency. Additionally, he has presented nationally on workplace violence prevention and control measures. He received his bachelor’s degree in fine arts from Truman State University and a Master of Science in management and leadership from Western Governors University.

As a seasoned health care operations professional, Loseman knows and understands what it takes to prepare, protect and provide needed services to patients, visitors and staff.

Tanya Lueckenotto is the Director of HIDI Program Operations for the Hospital Industry Data Institute. Lueckenotto began her career 18 years ago at the Missouri Hospital Association as a Paralegal, and she later transitioned to information technology. She holds a certificate in Project Management and a certificate in Scaled Agile Framework Environment (SAFe®). In HIDI, Lueckenotto is a key player in planning and operations to foster high levels of productivity and delivery.

Desi Payne loves to motivate employees by helping them adjust their attitudes to create a positive work environment. She has more than 25 years of experience as an entrepreneur, patient advocate, customer service and leadership trainer, and award-winning entertainer. She also is an international speaker with the John Maxwell Team. Payne is known as “The Attitude Adjuster” and helps employees reduce negativity and stress in the workplace. She is the author of Do You Work with the Living Dead?

Gini von Courter is a sixth-generation Michigan farmer and a training developer for LinkedIn Learning, a division of Microsoft. Her primary focus is productivity and collaboration software, including SharePoint, Microsoft Dynamics and the Power Platform, and Microsoft Office 365. Gini von Courter brings a wealth of knowledge about how to effectively design, implement and enhance technology in any size organization. You’ll find her on LinkedIn.

Old Kinderhook
678 Old Kinderhook Drive
Camdenton, MO 65020
573-317-4314

Rate: $139/night
Group Code: 041923MHAH
Cutoff Date: Monday, March 27

To book a room online:

1. 1. Visit this link: https://reservations.travelclick.com/97370?HotelID=97370#/guestsandrooms
   2. Where it says Add Code, use the drop-down menu to select “Group Attendee.”
   3. Use the group code 041923MHAH and click ”Add.”
   4. Then click “Select & Go To Next Step.”
   5. On the next screen, you can select your date(s) of stay and finish booking the reservation.

If you have questions or wish to book additional nights outside the block, please call 573-317-4314 and talk to a reservation specialist.

The MHCEA Board of Directors is pleased to announce six scholarships will be awarded to MHCEA members in 2023. The intent of the MHCEA Scholarship Program is to assist in defraying members’ expenses associated with the annual conference, thereby providing an opportunity to attend the Annual Conference to members who otherwise would not be able to attend.

2023 Scholarship Program Form
Submission deadline: Friday, March 24

Each year, the Missouri Health Care Executive Assistants adopt a charitable organization. This year, the Conference Committee chose Ronald McDonald House Charities of Kansas City. The mission of Ronald McDonald House Charities of Kansas City is to reduce the burden of childhood illness on children and their families by:

• • providing comfortable lodging convenient to local health care facilities
  • creating a caring and uplifting environment
  • undertaking resource and fund development activities that support its facilities, programs and services

Ronald McDonald House Charities has served Kansas City families fighting childhood illness since 1981. The organization provides temporary lodging for families with a child receiving medical treatment at any medical facility in the Kansas City metropolitan area. The Houses have 80 individual guest rooms with private baths and common living rooms, play areas and kitchen spaces. The worry and expense of finding a close, comfortable and affordable place for a family to stay while their child receives the medical care they need are alleviated. A comfortable bed, warm meals, showers, access to complimentary laundry and recreational facilities, and so much more are provided. Three Houses adjacent to Children’s Mercy Hospital and Ronald McDonald Family Rooms create places of respite where families can rally around and support one another. Although near Children’s Mercy downtown, they serve all pediatric hospitals in Kansas City.

This 40-year anniversary video gives a snapshot of RMHC-KC’s accomplishments, as well as its 35-year anniversary video, which gives a deeper dive into the organization’s history.

There are several ways to support the activities of RMHC-KC, as well as monetary, tax-deductible donations will be collected during the MHCEA Annual Conference.

• • Donate to RMHC-KC
  • Wish List, including an Amazon Wish List
  • Volunteer at RMHC-KC

The Missouri Hospital Association strongly encourages up-to-date COVID-19 vaccination and adherence to current CDC guidance on in-person gatherings. We will continue to monitor CDC guidelines and conduct meeting protocols accordingly.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809