Settings of Care Conference: Fostering Innovation Through Clinical and Operational Collaboration

Tuesday, September 12

2 p.m. — Registration

2:40 p.m. — Welcome

3 p.m. — Coordinating Health Care During High Profile Incidents: St. Louis CVPA High School Shooting  

In response to an October 2022 school shooting incident at a St. Louis area high school, SSM Health anticipated receiving an unknown number of pediatric and adult casualties that would impact both clinical services and daily operations. Three SSM hospitals, in collaboration with system leadership, prepared by clearing emergency departments, coordinating with other hospitals and community partners, and communicating with emergency medical services, law enforcement and regional organizations. SSM Health also considered the mental health needs of victims, families and staff in this emotionally charged situation, and engaged with the broader community after the event to help heal the trauma experienced by all involved.

This session will feature an engaging panel discussion with clinical and operational staff describing the processes and procedures used during the incident, as well as their after-event reflection. On-going performance improvement efforts and community initiatives in which the system is involved also will be highlighted.

Objectives

• • identify specific strategies that hospitals can implement through preparedness programming, that engages all hospital disciplines and community partners to enhance the continuity of operations
  • recognize the importance and provide examples of how hospitals can provide mental health resources and programs to care for staff, patients and families during a crisis
  • illustrate the importance of engaging health care response partners, all hospital departments and the community in a multi-agency post-incident debrief to inform inclusive performance improvement efforts

Helen Sandkuhl, MSN, R.N., CEN, TNS, SANE, CHEP, FAEN
Administrative Director
Nursing, Disaster Services, Emergency Medical Services & Clinical Outreach Services
Saint Louis University Hospital
St. Louis, Mo.

Angie Filipiak, MSN, R.N., NEA-BC
Care for Caregiver Program Manager
SSM Health Cardinal Glennon Children’s Hospital
St. Louis, Mo.

Sally M. Frese, MSN, R.N., PMHCNS-BC
Project Manager — Nursing Administration
SSM Health Saint Louis University Hospital
St. Louis, Mo.

Annie Sandman, MBA, BSN, R.N., TNS
Nurse Manager, Emergency Department
SSM Health Cardinal Glennon Children’s Hospital
St. Louis, Mo.

Nichole Russell, MSN, R.N., NE-BC
Director of Nursing – Emergency Department, Pulmonary & Respiratory Therapy
Stroke Program Director
SSM Health — St. Mary’s Hospital
St. Louis, Mo.

Cathy Dupont MBA, BSN, R.N.
Nursing Director — Emergency Department
SSM Health Saint Louis University Hospital
St. Louis, Mo.

Melik D.H. Coffey, MSW, LCSW
Clinical Case Manager – Life Outside of Violence Program
SSM Health Cardinal Glennon Children’s Hospital
Saint Louis, Mo.

Wednesday, September 13

7:45 a.m. — Registration/Breakfast

8:30 a.m. — Welcome

8:45 a.m. — Teaming with Intention

The past few years have been profoundly difficult for hospitals. There have been moments of great triumph and moments of real pain. And, while the emergency phase of the pandemic has ended, many challenges persist. What is different today as compared to two or five years ago for hospitals? How are high-performing hospital teams navigating from the crisis of COVID-19 into the future?

This session will draw from Dr. Kerrissey’s research on these topics and experience consulting with hospital leadership teams. It will include frameworks alongside practical tips for building the team and discuss leadership competencies needed for the future.

Objectives

• • articulate challenges and opportunities for leadership and teamwork posed by today’s health care environment
  • recognize elements of team cultures that unlock high performance, particularly psychological safety and joint problem-solving
  • identify practical tactics for establishing these climates day-to-day in hospital environments

Michaela Kerrissey, Ph.D., M.S.
Assistant Professor of Management, Department of Health Policy and Management
Harvard T.H. Chan School of Public Health
Somerville, Mass.

9:45 a.m. — Energy Break

10:15 a.m. — Concurrent Sessions

11:10 a.m. — Concurrent Sessions

11:55 a.m. — Networking Lunch

12:45 p.m. — Concurrent Sessions

1:50 p.m. — Concurrent Sessions

2:50 p.m. — Energy Break

3:15 p.m. — Compass Honor

3:30 p.m. — Listening Across the Silos: Communication Makes Real Teamwork Possible

The word “silo” is overused to describe the real divisions between different disciplines in health care, and yet it captures something fundamental about those divisions — that through training and habit, we are walled off from each other. Being isolated within our departments makes the formation of a genuine team feel difficult. Listening to each other, as simple as that might sound, is actually not easy but can be done. This session will describe real-world nurse and doctor interactions as examples of common communication issues and provide solutions for better communication.

Theresa Brown, Ph.D., BSN, R.N.
Nurse and Writer
Pittsburgh

4:30 p.m. — Closing/Adjournment

5 p.m. — Networking Social

Thursday, September 14

7:15 a.m. — Breakfast/Registration

8 a.m. — Welcome

8:15 a.m. — Concurrent Sessions

9 a.m. — Energy Break

9:30 a.m. — High Reliability Through Human-Centered Design

This session will guide participants through a process of applying high-reliability thinking to a current opportunity at their organization using human-centered design. DoTank has curated an approach to applying high-reliability thinking to teams, projects and processes within the hospital. In this session, the DoTank team will walk through their approach, and explain how these tools and ways of thinking could apply to any organization.

Objectives

• • have a full understanding of HRO principles and how to approach improvement through high-reliability lenses
  • be equipped with the knowledge to apply HRO human-centered design canvases to clinical and operational opportunities at your hospital

Adam Kohlrus
Partner
do tank
Chicago

Alex Spiroff
Business Designer
do tank
Chicago

11:30 a.m. — Closing

Noon — Adjournment

Details coming soon.

Stoney Creek
2601 S. Providence Rd.
Columbia, MO 65203

Hotel cutoff date: Tuesday, August 29

To receive the group rate, please book online, or call 573-442-6400 option 3, and let them know you are with the MHA Settings of Care Conference.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

The Missouri Hospital Association strongly encourages up-to-date COVID-19 vaccination and adherence to current CDC guidance on in-person gatherings. We will continue to monitor CDC guidelines and conduct meeting protocols accordingly.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809

For cancellations received in writing before the established deadline date, the registrant will receive a full refund — minus a $50* processing fee per registrant. After the deadline date, no refunds will be granted. Registrants not in attendance will be responsible for the full registration fee. Substitutions are encouraged. We reserve the right to cancel this program because of insufficient registration.

*Unless otherwise specified in the program details.