Patient Family Advisory Council
Formed in 2017, the MHA statewide PFAC is comprised of patients, family members, patient
advocates, hospital staff and providers in Missouri. One of only a handful of state-level councils in the nation, MHA's PFAC is focused on increasing the role of patients and family members to improve health care delivery, health outcomes and reignite joy in work through improved patient-provider relationships.
Recognized as a Centers for Medicare & Medicaid Services priority focus area in 2018, MHA’s statewide PFAC serves to provide leadership and support to advocate for the sustainable integration of patient and family engagement across the care continuum in Missouri to achieve the Quadruple Aim.
MHA's Statewide PFAC challenges every hospital in the state of Missouri to identify at least one nonemployee patient or family member serving on at least one committee within the organization by July 2020.
We encourage all hospitals to accept this challenge and achieve this critical PFE goal. Use this Patient and Family Engagement Roadmap as a strategic guide throughout your journey. It outlines and provides links to resources to support hospitals progression in achieving a “yes” answer to all 12 PFE metrics.
Missouri Hospital Progress
MHA surveys all Missouri hospitals based on the Centers for Medicare & Medicaid Services’ five PFE metrics to assess the level of patient and family engagement within hospitals. Missouri hospitals’ progress will be updated quarterly.
The last date of data collection was October 2019.