Metric #1: Hospital has a person or functional area, who may also operate within other roles in the hospital that is dedicated and proactively responsible for PFE and systematically evaluates PFE activities.
- Staff Liaison to Patient and Family Advisory Councils and Other Collaborative Endeavors
- Patient and Family Leaders in Paid Positions: Common Challenges – Effective Solutions
Metric #2: Educate staff as part of hiring, performance evaluation, orientation and continuing education on how to include patients and family members in their care.
- Advancing the Practice of Patient- and Family-Centered Care in Hospitals – How to Get Started…
- Preparing for Patient and Family Advisor Participation on Quality Improvement and Safety Initiatives
Metric #3: Hospital communicates PFE vision and values, supports PFE in all policies and programs, and has dedicated resources for these efforts.
- Strategies for Leadership: Patient- and Family-Centered Care
- Tips for Group Leaders and Facilitators on Involving Patients & Families on Committees and Task Forces
- Applying Patient- and Family-Centered Concepts to Bedside Rounds
- The Patient Education Materials Assessment Tool (PEMAT) and User’s Guide
Metric #4: Family and/or personal representatives, as determined by the patient, are respected as essential members of patient’s health care team, sharing information and providing support. They aren’t viewed as visitors, and their presence and participation are welcomed 24/7 providing safety can be maintained.