When Caring Hurts — Implementing a Peer Support Program for Second Victims

Audience

clinical staff in any health care setting and leadership

Overview

At Saint Luke’s Health System, we see our overall wellness as an essential part of being able to give to patients and our teams in a way that fulfills and satisfies us. We worked to establish a peer support program designed to respond to the emotional distress of the health care worker. Our employees who suffer from a traumatic event(s) may need a peer supporter to talk with and receive guidance on the next steps for help. To address this, we trained an initial group of peer supporters from Saint Luke’s North Hospital campus. We will share our approach and implementation of the SLN Peer Support Program, which included seven hours of training with a curriculum, including active listening, how to make referrals to appropriate programs, self-care for peer supporters such as resilience training, and regular opportunities for meeting.

Objectives

At the conclusion of this session, participants will be able to:

explain the approach to creating the peer support program and its implementation
describe the integration of the peer support program with key stakeholders

Faculty

Stephanie Brownell, LCSW
Manager BH Counseling and Assessment
Saint Luke's North Hospital — Smithville
Smithville, Mo.

Stephanie Brownell currently works as the manager of care progression and behavioral health counseling and assessment for Saint Luke's Health System in Kansas City, Mo. She is licensed as a Clinical Social Worker in Missouri and Kansas.

Melissa Timmons, MSN, RN-BC
Clinical Education Specialist — Behavioral Health
Saint Luke’s Health System Education Department
Kansas City, Mo.

Melissa Timmons has been a registered nurse for 21 years working in behavioral health services. She is Board Certified as a Psychiatric Mental Health Registered Nurse by the ANCC, and she obtained her Master of Science in nursing in 2004. Timmons currently works as a clinical education specialist at Saint Luke's Health System.

Debbie J. Wriedt, CPHRM, RHIT
Director of Behavioral Health Service Line, SMV Operations, Risk Management
Saint Luke's North Hospital — Barry Road
Kansas City, Mo.

Deb Wriedt has a master's in health care administration and is licensed as a clinical risk manager. She is the director of the behavioral health service line and is a risk manager.

General Information

Instructional Materials

ADA

Cancellation/Refund Policy

For cancellations received in writing before the established deadline date, the registrant will receive a full refund — minus a $25* processing fee per registrant. After the deadline date, no refunds will be granted. Registrants not in attendance will be responsible for the full registration fee. Substitutions are encouraged. We reserve the right to cancel this program because of insufficient registration.

*Unless otherwise specified in the program details.

General Information

Virtual Event Information

Each webinar registration fee is for one connection. Each additional connection will be charged a separate registration fee. Get more value by inviting colleagues to join you on a single connection.

This educational activity is provided by MHA Health Institute.

This webinar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.