Navigating the Patient Safety Structural Measures — Three-part Virtual Series

Tuesday, March 11 — Roadmap for PSSM

Overview:
CMS Patient Safety Structural Measures serve as a critical framework for health care organizations striving to enhance reliability and improve outcomes. These measures guide health care systems in building a robust culture of safety, which is essential to achieving sustainable improvements in patient care. In this exclusive webinar, we’ll take a deep dive into the CMS PSSM, exploring how these measures can be leveraged to create a high-reliability organization. You’ll gain practical insights and a tactical roadmap for implementing a CMS-compliant culture of safety measurement while engaging teams across your organization.

Daniel Baily
Co-founder and Chief Product Officer
Beterra
Hogansville, Ga.

Tuesday, March 18 — Tools for Implementation

Overview:
This session will review the PSSM domains and discuss putting the measures into practice. You will hear about the complementary tools MHA has to offer and see a live demonstration of the new and improved Patient Safety Dashboard. We will share a self-assessment tool, provide ideas on quality and patient safety training, and leave you with an easy-to-use, interactive dashboard that will allow you to benchmark your quality and safety metrics with your peers. We are sure you will walk away from this session with tools to assist you in meeting the PSSM.

Josette Bax, R.N., BSN
Vice President of Clinical Programs
Hospital Industry Data Institute
Jefferson City, Mo. 

Karie Untiedt, R.N., MSN
Director of Quality and Patient Safety
Missouri Hospital Association
Jefferson City, Mo.

Tuesday, March 25 — Patient and Family Engagement

Overview:
This session will include a review of the PSSM domains, specifically related to patient and family engagement. You also will hear from organizations that have robust patient and family advisory councils and learn how their journey started and how they plan to meet the new measures required by CMS.

Jennifer Carron, MSOM, CPXP
Patient Experience Officer
Barnes-Jewish Hospital
St. Louis

DeeJo Miller
Director
Children’s Mercy Kansas City
Kansas City, Mo.

Kevin Wake
Chairman, PFAC
University Health
Kansas City, Mo.

Daniel Baily is an international thought leader in improving patient safety and quality. With a passion for solving health care’s complex challenges, Baily specializes in engaging front-line teams and empowering them with actionable data to drive meaningful change. His expertise spans across executive teams, boards, and improvement leaders, helping organizations achieve transformational results in safety and quality. A proud Georgia Tech alum, Baily is dedicated to making health care safer and more reliable for all.

Josette Bax started her health care career as an R.N. at Rush University Health System in Chicago, specializing in caring for cardiac patients. She spent 15 years in nursing and nursing management before transitioning to health care informatics. In her current role at HIDI, Bax oversees HIDI’s ADT Solutions, supporting hospitals in patient-centered care coordination. She also manages HIDI’s clinical services and program offerings and assists with MHA’s statewide quality initiatives. Bax holds a Bachelor of Science in nursing degree from Lewis University.

Jennifer Carron is a proven industry leader in health care experience strategy. As the Patient Experience Officer for BJC HealthCare, Carron has more than 19 years of experience and currently serves as the subject matter expert for consumer and patient experience, with contemporary thinking toward innovative programs to deliver a personalized, equitable, high-value, low-friction experience. Her successful track record has led multiple organizations and provider awards and sustained improvements in both provider practice development and growth, improved CAHPS, NPS and overall quality, safety and experience outcomes.

Having more than 29 years of leadership experience, Carron is an active member of state, national and international organizations and boards. She is a published author, public speaker, communication coach, and fire starter, inspiring a culture of service excellence, hospitality, ownership, and results across the globe.

DeeJo Miller has dedicated her career to supporting families navigating the health care system, a journey that began with her own daughter’s cancer diagnosis in 2004. Joining Children’s Mercy Kansas City in 2008 as a “parent on staff,” she leveraged her personal experiences to advocate for families and collaborate with health care professionals. Her extensive time spent inpatient with her daughter, who underwent a bone marrow transplant, provides her with a unique and empathetic perspective.

As the Director of the Patient and Family Engagement Department, Miller champions patient- and family-centered care principles, offering strategic direction and expertise in planning, decision-making and implementing organizational changes. Under her guidance, her team oversees more than 300 patient family advisers and 19 adult PFACs, significantly impacting the quality, safety and overall experience of care at Children’s Mercy.

Karie Untiedt, MHA Director of Quality and Patient Safety, provides hospitals with awareness and interpretation of regulatory requirements and shapes technical assistance to improve care delivery. She has served as a registered nurse for more than 25 years in a variety of roles, including nursing leadership, patient safety, quality, regulatory compliance and risk management. Her passion is patient safety, including helping organizations build a culture where everyone feels empowered to speak up and stop the line to prevent avoidable harm. She earned a master’s degree in nursing leadership and management. She is a Certified Professional in Patient Safety and a Healthcare Accreditation Certified Professional-CMS.

Kevin Wake grew up on his family’s dairy farm in Leavenworth, Kan. He and his two brothers were all diagnosed with sickle cell disease. He has a bachelor’s degree in human biology from the University of Kansas and worked in pharmaceutical sales and management for 23 years before taking an early retirement due to health complications from sickle cell disease. After his career departure, he received his Master of Science in health informatics from Walden University and a Community Health Worker certification from the Sickle Cell Disease Association of America.

Wake currently volunteers as president of the Uriel E. Owens Sickle Cell Disease Association of the Midwest, a CBO in Kansas City, Kan. He is chairman of University Health’s PFAC, board member of the International Consortium for Health Outcomes Measurement and is involved with advocacy through the Rare Disease Legislative Advocates. He also has worked on various projects and committees for organizations, such as the American Society of Hematology, National Health Council, Society to Improve Diagnosis in Medicine and MHA.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809

For cancellations received in writing before the established deadline date, the registrant will receive a full refund — minus a $50* processing fee per registrant. After the deadline date, no refunds will be granted. Registrants not in attendance will be responsible for the full registration fee. Substitutions are encouraged. We reserve the right to cancel this program because of insufficient registration.

*Unless otherwise specified in the program details.