woman is typing on a laptop computer sitting at a desk working from home corona virus covid 19 self t20 no2j0n 1

Date

June 11, 2025

Time

12:00pm - 1:00pm

Location

Online

Virtual

Phone and Email Etiquette

Audience

administrative professionals in all health-related organizations

Overview

In today's fast-paced, digitally driven world, the way we communicate through social media, text, email and phone has a profound impact on personal and professional relationships. This interactive presentation will guide participants through the essential principles of professionalism in digital communication, offering practical tips for maintaining respect, clarity and courtesy across various platforms. By learning the best practices for each medium, participants will enhance their communication skills, build stronger professional reputations and avoid common pitfalls that can damage their credibility. Whether communicating via phone, email or leaving a message, this session will provide actionable insights to help you communicate effectively, respectfully and professionally.

Objectives

Upon completion of this program, participants will be able to:

    • understand the basics of professional communication
    • learn effective phone communication techniques
    • master email writing skills
    • understand the importance of tone and clarity
    • recognize common mistakes and how to avoid them
    • explore best practices for virtual communication

Speaker

Melenie Broyles
Experience 360 Partner
Chesterfield, Mo.

General Information

General Information

Register

Register on or before Tuesday, June 10, to ensure the delivery of instructional materials.

REGISTER ONLINE

Session recordings and available resources will be sent to participants after the event takes place.

Cost

  • Complimentary for MHCEA members*
  • $225 per person for MHA members
  • $325 per person for nonmembers

This event reflects a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.

Supported by:

*Join the Missouri Health Care Executive Assistants for $30, and reap the benefits of membership.

MHCEA Membership Contact

Darla Shipman

Darla Shipman

Assistant to the President

Send Email

573-893-3700 | ext. 1332

Event Contact

Tammy Siebert

Tammy Siebert

Assistant to Senior Vice President of Membership Services

Send Email

573-893-3700 | ext. 1388

Back to Top