Missouri Health Care Executive Assistants’ 22nd Annual Conference

Thursday, April 24

Preconference Sessions
Cost: $100 (attend one or both sessions)
This is an instructor-led workshop; you do not need to bring a laptop but can if you want.

9 a.m. — Registration

9:30 a.m. — Power Up Your PowerPoint

Marie Herman
MRH Enterprises LLC

You work with PowerPoint everyday creating presentations, but have you really explored the software to see some of the lesser-used functions and how they might help you more efficiently create slides?

At the conclusion of this session, participants will be able to:

• • utilize advanced PowerPoint functions to create and edit presentations
  • explore some of the organizational tools built into PowerPoint to keep track of large presentations or those that have incoming data from multiple individuals
  • discover the new Recording Ribbon and how it maximizes your use of PowerPoint as a training aid
  • use amazing transition and animation effects to create some “wow” slides

11:30 a.m. — Lunch (provided)

12:30 p.m. — Working More Effectively (Systems and Procedures)

Marie Herman
MRH Enterprises LLC

Are you overwhelmed with too much to do? Would you like to have more time for you and be able to spend more time on your highest priorities? This energetic and informative presentation will showcase tips to shave time off your tasks by advance planning, streamlining, reorganizing, eliminating, delegating, utilizing technology and combining tasks. You’ll learn to work more effectively and accomplish more in less time. Cumulatively, these tips will add up to hours earned.

At the conclusion of this session, participants will explore:

• • why changing your attitude may be the most important step you can take toward a better life and career
  • how planning in advance can help you get ahead of your workload
  • what you can do to introduce structure and streamline your to-do list
  • how you can utilize technology to work more effectively

2 p.m. — Break

2:45 p.m. — Working More Effectively (Technology)

3:30 p.m. — Adjourn

4:30 p.m. — District Meetings

5:30 p.m. — New Members and First-Time Attendees Reception

Anyone who joined MHCEA after April 2024 — or if this is your first MHCEA Conference — please plan to attend this reception.

6 p.m. — Welcome/Social Hour (Casual dress)

Take this opportunity to renew friendships and welcome new members or those attending for the first time. It is sure to set the pace for a conference that is both informative and educational.

7 p.m. — Networking Dinner — Ticket Required (Casual dress)

Friday, April 25

7 a.m. — Breakfast (on your own)

7:30 a.m. — Registration

8 a.m. — Welcome

Linda Evans
MHCEA President

8:15 a.m. — Professional Presence

Melenie Broyles
Experience 360 Partner

This unique class will walk participants through professional presence, leadership and making connections that count. Know your brand, how to communicate that brand and learn your networking style. Broyles makes this topic entertaining and relevant with specific, clear strategies.

At the conclusion of this session, participants will be able to:

• • determine professional brand objectives
  • establish a plan to use specific professional behaviors to ensure your brand is clear
  • learn individual leadership styles
  • determine your networking style and set goals for building professional relationships

10 a.m. — Break and Hotel Checkout 

10:30 a.m. — MHA Update

Jon D. Doolittle
President and CEO
Missouri Hospital Association
Jefferson City, Mo.

Jon D. Doolittle, MHA President and CEO, will present an overview of MHA and issues facing health care in today’s fast-paced world.

11:30 a.m. — Lunch (provided) and Annual Business Meeting

12:45 p.m. — Making the “Right” Plays to Become an Office Rockstar

Debbie Gross
Office Rockstar Coach and Trainer

Gross will share simple yet effective strategies and techniques she learned and used during her 26 years as an executive assistant, which helped the CEO she supported build a multibillion-dollar company. These strategies will help the executive assistant differentiate themselves from an average administrative professional to one of an “Office Rockstar,” who is recognized and indispensable to their leader and their organization.

Participants will discover how to expand their existing administrative skills and develop new ways of thinking about their role and the profession.

At the conclusion of this session, participants will be able to:

• • change the perspective of the executive assistant’s role to a more strategic one
  • understand and then develop an “executive” mindset
  • communicate assertively and effectively with all levels
  • manage time effectively to be more productive

3 p.m. — Adjournment

Melenie Broyles began her career in human resources and found her passion for helping employees discover their success and recognize the importance of impressions, professionalism and confidence. In 2000, she left the corporate world to create opportunities to work with children and adults in a variety of venues throughout the United States. That is when Etiquette Saint Louis was born. Broyles began teaching business etiquette, professionalism and children’s manners. As the business grew, more clients began asking for an expanded topic base.

Broyles created Experience 360 Partner and began offering leadership training, mindset programming, relationship building, conflict resolution, harassment response training and more. Broyles is committed to creating customer and employee experiences that make an impact. She is a sought-after speaker throughout corporate America, the NFL and local radio and television programming. Connecting with employees and developing their skills ensures the mindset and energy needed to reach the next level and retain talented team members. Customer experience programs revolve around relationships, connection and loyalty. Experience 360 correlates with you to evaluate your circumstances from all angles to curate growth, ensure satisfaction and elevate excitement.

Jon D. Doolittle is the President and CEO of the Missouri Hospital Association, the trade association serving the state’s 137 hospitals and health systems. The association provides a variety of services for its members, including federal, state and local governmental representation and advocacy; health care policy development; public and professional education; quality improvement and safety initiatives; research; and public and media relations and communications.

Before joining MHA, Doolittle served as regional president of Mosaic Medical Center–Albany, formerly known as Northwest Medical Center, which provides care for the people of northwest Missouri through a critical access hospital, four primary care clinics and a variety of community partnerships. Doolittle’s health care experience includes more than 11 years working in a variety of roles with Cerner Corporation, a Kansas City-based health care information systems company. Before Cerner, he worked for the Federal Reserve Bank of Kansas City.

He earned his bachelor’s degree from Harvard University, where he concentrated in government, and a master’s degree in health care leadership and management from the University of Texas at Dallas. Doolittle and his wife, Jeni, spend time with family and friends, including their six children. They are active in their church, schools, scouting, and a wide variety of athletic and outdoor activities.

Debbie Gross is a trainer, career coach and speaker, as well as the author of an Amazon best seller, “The Office Rockstar Playbook.” She has more than 30 years of experience in the administrative profession. Gross tapped into her intuition and built the courage to take risks that would take her role — her executive and her company — to the next level. As the chief executive assistant, she designed career development training, recognition programs and oversaw more than 1,000 assistants across the globe. She knows what it takes to create excellence in the administrative role and wants every administrative professional to know how to become a true Office Rockstar.

Marie Herman is the owner of MRH Enterprises LLC, which provides speaking services, writing, training, consulting, private tutoring and other services. Herman conducts seminars and workshops around the world on technology and professional development topics. She leads online study groups for a variety of certification programs, including the Certified Administrative Professional exam and the Microsoft Office Specialist Master. Herman worked as an administrative professional for several decades, with past positions including the support of the chief technology officer of Fermilab, a Department of Energy particle accelerator laboratory, and the chairman emeritus of ServiceMaster, a Fortune 1000 company.

Camden on the Lake
2359 Bittersweet Road
Lake Ozark, MO 65049
573-365-5620

Rate: $132 per night (plus tax and $10 resort fee), single or double occupancy
Group Code: MHAM0425
Cutoff Date: Saturday, March 22

Group Direct Booking Link – No login/Attendee Code needed
Group General Booking Link – User will be required to enter Attendee Code (MHAM0425)

The MHCEA Board of Directors is pleased to announce that six scholarships will be awarded to MHCEA members in 2025. The intent of the MHCEA Scholarship Program is to assist in defraying members’ expenses associated with the annual conference, thereby providing an opportunity to attend the annual conference to members who otherwise would not be able to attend.

2025 Scholarship Program Form
Submission deadline: Friday, March 28

Each year, the Missouri Health Care Executive Assistants adopts a charitable organization to support at its annual conference. For 2025, Sisters of Solace was chosen as the organization to receive support by MHCEA members.

The Missouri Hospital Association strongly encourages up-to-date COVID-19 vaccination and adherence to current CDC guidance on in-person gatherings. We will continue to monitor CDC guidelines and conduct meeting protocols accordingly.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809

Cancellation requests received in writing before the deadline date will receive a full refund — minus a processing fee per registrant. The deadline date and refund amount vary by event and are specified in the event confirmation details. Registrants who cancel after the deadline or those who fail to attend are responsible for the full registration fee. Substitutions are encouraged.

MHA reserves the right to cancel this event due to low enrollment, public health concerns, natural disasters or unforeseen weather conditions, or any circumstance that makes it illegal, impossible or commercially impracticable for the event to be held. In the unlikely event this occurs, a full refund for any registration costs will be provided. MHA is not responsible for nonrefundable items such as airfare, hotel or other travel costs.

Contact the event planner with any questions.