Medicaid Transportation in Missouri

Audience

any staff who support discharge, appointment scheduling and patient education

Overview

This event will provide an overview of the nonemergency medical transportation program available to MO HealthNet recipients, both those who are in the fee-for-service and managed care programs. Specific information will be given on the reservation process, including a demonstration of the new online tools that facility members can use to schedule, cancel and modify transportation for their patients. Also highlighted in this event will be expectations, and quality assurance and monitoring processes that are in place to ensure timely and safe transportation.

Objectives

Upon completion of this program, participants will be able to:

• • learn the rights, requirements and expectations for facility members, Medicaid patients and transportation providers when accessing nonemergency medical transportation
  • learn how to use new online tools to streamline the scheduling process for nonemergency medical transportation and reduce the burden on medical facility staff members

Speaker

Juanita Blackmon, a dedicated professional with a passion for community outreach and health care accessibility, serves as the community outreach trainer at MTM, where she works directly with Missouri-based medical facilities. Since joining MTM in August 2019 initially as a contact center representative, Blackmon has developed a deep understanding of the challenges faced by Medicaid members in accessing essential health care services. Her journey at MTM began with front-line experience, where she interacted directly with members, gaining invaluable insights into their needs and concerns. Eager to make a broader impact, Blackmon transitioned to the training team in 2022, where she played a pivotal role in educating new hires about MTM's processes and procedures, ensuring a high standard of service delivery.

In 2023, Blackmon moved into her current role as a community outreach trainer, where she collaborates with medical facilities across Missouri. Her responsibilities include educating facilities about nonemergency medical transportation services, assisting facility representatives in efficiently scheduling trips for patients, and facilitating improved health care access for vulnerable communities. Blackmon's tireless efforts and expertise continue to make a positive impact on health care accessibility in Missouri.