outline of people


Nov. 12, 2021


9:00am - 3:30pm


Drury Plaza Hotel Columbia East


Health Care Leadership Series — Class Is Full

The 18th Annual Health Care Leadership Series class is full.
Please contact Rita Kay if you would like to be put on a waiting list.



In today's changing health care environment, accepting a leadership role is far more complex than ever before. MHA Health Institute's Health Care Leadership Series is a comprehensive leadership training curriculum designed to assist hospitals in developing effective internal leaders. The series provides professional development education, tools to enhance skills of hospital leaders, the opportunity to develop a professional network and a template plan for action to implement changes.


Who Should Attend

Individuals new to hospital supervisory or mid-level management positions seeking in-depth management educational review, those on a leadership track, and those looking to refresh their leadership skills



The Health Care Leadership Series consists of eight, one-day training sessions that will be held monthly on Fridays, September through May. There will be no session in December.

Event check-ins begin at 8:30 a.m., with the program scheduled from 9 a.m. to 3:30 p.m. Sessions will be held at Drury Plaza Hotel Columbia East in Columbia, Mo.


Dates and Location

Session 1 — Friday, Sept. 10, 2021
Session 2 — Friday, Oct. 1, 2021
Session 3 — Friday, Nov. 12, 2021
Session 4 — Friday, Jan. 14, 2022
Session 5 — Friday, Feb. 4, 2022
Session 6 — Friday, March 4, 2022
Session 7 — Friday, April 1, 2022
Session 8 — Friday, May 13, 2022

Drury Plaza Hotel Columbia East
3100 Interstate 70 Dr. SE
Columbia, Mo.



8:30 a.m. — Registration/Continental Breakfast
9 a.m. — Program
10:30 a.m. — Break
10:45 a.m. — Program
Noon — Lunch (provided)
12:45 p.m. — Program
2 p.m. — Break
2:15 p.m. — Program
3:30 p.m. — Adjournment



Session 1 — Sept. 10, 2021
Understanding Yourself as a Leader

Knowing yourself and understanding your colleagues is the key to building solid professional relationships. During this session, you will identify your basic communication, decision-making and leadership style using an individual personality profile assessment. Based on the results, you’ll gain a better understanding of your work style and how to build more effective relationships. With multiple generations in today’s workplace, you need to connect with a multigenerational workforce. Participants will learn effective tools for appreciating others’ perspectives, and understanding their behaviors and differing motivational factors. Successful people better understand themselves and others more effectively!

    • identify the strengths and limitations of behavior styles
    • describe variations in how individuals communicate
    • improve awareness of reasons for generational differences, thereby improving relationships


Session 2 —  Oct. 1, 2021
Communication Dynamics for Leaders

Effective communication is the key to productivity. Learn the “art” of communication through the speaker and listener, and through observing perspectives. Apply and practice these skills to create the best possible climate for a productive work environment. This session also will cover times when communication is challenging or difficult.

    • discuss the basic models of communication
    • explain individual versus group nonverbal
    • discuss listening skills and leading difficult conversations
    • discuss conflict mediation


Session 3 — Nov. 12, 2021
Health Care Business Leadership: Finance Fundamentals & Strategy

Emerging health care leaders need a broader and deeper skill set to advance their careers. This session will help develop important skills in business management, finance, communication, community/services strategy and leadership. Participants will increase their understanding in transitioning from staff to management and begin to view conditions from a leadership perspective. This session also will include real-world examples and lessons learned from those experiences.

    • identify the basics of hospital financial management
    • discuss the components of a basic hospital financial statement and executive leadership
    • explain the importance of budgeting and regulatory reimbursement, and how it affects an organization’s financial performance
    • discuss how to construct a business plan for specific departmental strategy
    • identify and implement effective leadership communication strategies


Session 4 — Jan. 14, 2021
Time Management for Leaders

Participants will learn the key components of the most effective time management framework. Through practical application exercises, they will synthesize strategies and tactics to better negotiate time with themselves and those around them.

    • discuss how to regain tens of thousands of dollars per year in lost productivity
    • identify common time management challenges
    • implement strategies and tactics to improve personal efficiency
    • discuss how to lower your stress levels, boost your morale and improve your effectiveness
    • describe how to shape process improvement for yourself and your team


Session 5 — Feb. 4, 2021
Achieving Results Through Others

Leaders will learn how to diagnose the development level of employees and prescribe the correct leadership styles. This allows leaders to provide the exact direction and motivation needed. This program focuses on instilling in others a desire to want to perform. Several other concepts will be taught that will help the leader identify and act on positive behaviors.

    • describe the characteristics of leaders
    • identify and act on positive and negative behaviors
    • discuss how to provide feedback and resolve conflict
    • set SMART goals
    • coach team members to success
    • motivate self and others


Session 6 — March 4, 2021
Culture of Excellence

Creating a culture in which people love to work is vital to the success of your team, department and hospital. When people love coming to work, it creates higher engagement and better outcomes. In this session, you will learn the framework to create an excellent culture and how to implement that framework. The goal is to leave with clarity around your game plan and the ability to work your game plan with your team for even better outcomes. Having clarity and alignment with your team will help produce stronger relationships and an even stronger overall team, department and hospital.

    • discuss creating team and individual clarity, alignment and purpose
    • discuss building stronger relationships
    • utilize focused activities and outcomes
    • discuss when to say “no”
    • explain continuous development and improvement


Session 7 — April 1, 2022
Leading Change Using Systems Thinking

In today’s world, health care leaders have the opportunity to demonstrate fresh perspectives, articulate wisdom in an ever-changing industry and are asked to be an authentic leader every day – while tapping into their personal power. This ability to utilize their personal power fuels the momentum needed to drive shifts in culture, embrace engagement and deliver results. The 18th Annual Health Care Leadership Series is a great time to magnify the message of personal empowerment, transformation and leadership based on systems thinking.

    • recognize that what we can’t see often has more impact than what we do
    • grasp the complexity of big initiatives and learn how to influence change
    • articulate the three different levels of thinking leaders can utilize so they are more effective at creating high-level strategies for their regions
    • identify mental models that often inhibit progress and how to change them — especially when it comes to combining legacy thinking with new perspectives
    • utilize systems thinking tools to help those they lead manage change more effectively and to drive innovation
    • internalize that structure drives behavior, and LEADERS are the architects of structure (we are not powerless!)


Session 8 — May 13, 2022
Health Care Environment and Resources

The Missouri Hospital Association offers numerous resources and services to its member hospitals. During this final session, MHA staff will provide an overview of the current health care environment for Missouri’s hospitals. Current advocacy, regulatory and legal issues that directly affect your job and your hospital community will be shared, as well as information on health policy and population health.

    • understand the resources available through MHA
    • describe how to become more involved in shaping health care in Missouri
Visionary Leadership

Leaders are not born, they are made. Leadership is a teachable and measurable set of behaviors. This session will offer the opportunity to deliberately revisit the eight prior sessions. It will be a chance to look in the mirror and assess your strengths and areas for development.

    • create awareness of leadership behaviors that build/destroy relationships
    • recognize and assess your ability to create a more positive work environment
    • develop a personalized leadership game plan for even better results

A ceremony celebrating the completion of the Health Care Leadership Series will conclude the session, and a certificate of attendance will be provided.



Subject matter experts for each session will be provided by the MHA Health Institute.

This educational activity is provided by MHA Health Institute.

MHA Health Institute

Thank you to our sponsors!

General Information


Participants must register for the entire series on or before Tuesday, Sept. 7.


Registration is not allowed for individual sessions. You must register for the entire series.


The registration fee for the Health Care Leadership Series is $995 per person (this includes all eight sessions).

The fee includes continental breakfasts, lunches, refreshments and all program materials. Class size is limited to 50 students, and registrations will be accepted on a first-come, first-served basis. A maximum of four students from each hospital will be accepted, and participants must represent clinical, ancillary and support areas.

This program also is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.


Spencer Fane

Additional sponsorship opportunities are available.

Contact An Expert

Daphney Partridge

Daphney Partridge

Vice President of Education

Send Email

573-893-3700 | ext. 1333

Rita Kay

Manager of Educational Programs

Send Email

573-893-3700 | ext. 1319

Back to Top