Wednesday, August 17
8:30 a.m. — Registration
9:30 a.m. — Welcome
9:45 a.m. — Update for Hospitals
Paula F. Nickelson
Missouri Department of Health and Senior Services
Jefferson City, Mo.
10 a.m. — Workplace Violence Prevention in the Health Care Environment
Todd Miller, CPP, CHPA
System Director of Security
Des Peres, Mo.
Workplace violence continues to trend upward in the health care space, according to the U.S. Bureau of Labor Statistics and the Occupational Safety and Health Administration. This presentation examines how hospital staff can utilize situational awareness, physical positioning, notification means and methods, communication, and de-escalation techniques to mitigate workplace violence and reduce the risk of emotional or physical injury, as well as satisfy current regulatory standards.
- interpret the current workplace violence standards from The Joint Commission
- utilize tools and documentation to successfully enact change within your organization to help reduce workplace violence
- outline how location and physical environment will dictate what resources are available to prevent and/or assist in responding to or preventing a workplace violence incident
- discuss how a change in daily personal behaviors and mindset can reduce the risk of workplace violence through physical positioning, communication to staff, event notification means/methods, de-escalation techniques, situational awareness, and actionable intelligence gleaned through documentation of workplace violence events and trends
11 a.m. — Energy Break
11:20 a.m. — Is it Called Burnout Anymore? And Other Questions About Meeting the Moment
Vice President of Experience Excellence
The Beryl Institute
Tiffany Christensen was born with cystic fibrosis and has had significant medical interventions in her nearly 50 years of life. Despite the obvious challenges of living with chronic and terminal illnesses, she regards this as a gift and sees CF as her greatest teacher. Join us for this keynote session in which Christensen unpacks her experiences as a patient, alongside research from The Beryl Institute. In addition to sharing her personal journey, Christensen will explore today’s most burning topics, such as rebuilding trust, “systemic listening” and connecting to purpose amidst the ashes of health care.
- support the need and value for listening to patients in a variety of ways, including “systemic listening”
- list approaches to motivate your health care workforce team members to engage in patient experience efforts in a new way and with fresh eyes
12:20 p.m. — Compass Honor
12:30 p.m. — Networking Lunch
1:30 p.m. — MHA Highlight
1:50 p.m. — Breakout Session I (Select Track I or Track II)
Track I: Intro of CISA Advisors and Threat Mitigation Services (Location: Grand Ballroom)
Thomas G. Miner, Jr.
Protective Security Advisor – Western Missouri District
U.S. Department of Homeland Security
Kansas City, Mo.
Cyber Security Advisor, Missouri State Coordinator
U.S. Department of Homeland Security
This session includes an introduction to the Cybersecurity and Infrastructure Security Agency and its advisors, the current threat surface to infrastructure and the health care sector, CISA threat mitigators, programs, and services. It will be followed by open dialogue with the audience to address current concerns. CISA will address all questions in the forum or with an official follow-up response.
- review the current threat to the health care sector on both the cyber and physical spectrum
- summarize best practices and services/mitigators to counter common threats to the health care sector
Track II: Maintaining Infection Control Practices During Chaos (Location: Excelsior/Empire/Saratoga meeting rooms)
Megan Dethloff, BSN, R.N., MPH, CIC
Regional Manager of Infection Prevention
SSM Health — St. Louis
Jo Micek, R.N., CIC
Infection Prevention Manager
This breakout session will feature a panel of infection prevention professionals from Missouri hospitals that will share their experience of how they modified and continued infection control practices during COVID-19. The group also will highlight lessons learned and any resulting changes to policies or procedures. The panel will feature various perspectives, including that of a critical access hospital, a mid-sized hospital and a system.
- discuss how COVID-19 affected infection control practices and what modifications were made to facilitate pandemic response within the hospital
- explore lessons learned and how these lessons can be implemented at your facility to improve infection control programs
2:35 p.m. — Energy Break
2:55 p.m. — Breakout Session II (Select Track I or Track II)
Track I: Ready for More Than Ebola: Applying All-Hazards Principles to Emerging Infectious Diseases (Location: Grand Ballroom)
Infection Prevention Consultant, Occupational Health & Emergency Preparedness
Jason Campbell, CEM, MPA
Manager, Emergency Management & Continuity
BJC HealthCare & Barnes-Jewish Hospital
Emerging infectious disease core capabilities, including detection, isolation, notification, personal protection, waste management and operational coordination, are critical for health care organizations to provide safe patient care, protect stakeholders and serve their community. Developing and maintaining these capabilities requires effective cross-functional collaboration, diligent program administration and versatile resource management.
An innovative and efficient approach to developing a comprehensive EID program is to apply an emergency management all-hazards model. Structuring EID preparedness programs to fulfill these core capabilities allows for the development of a single and agile infectious disease readiness strategy.
This presentation describes Barnes-Jewish Hospital’s development of the “all-pathogens approach” to EID programming as Missouri’s designated Ebola Assessment Hospital. It will review how BJC HealthCare leveraged the strategy and planning infrastructure to implement a progressive, systemwide EID preparedness program, as well as the advantages that this approach demonstrated during the COVID-19 pandemic and recent monkeypox outbreak.
- define EID roles and capabilities required for front-line and assessment health care facilities
- examine the emergency management all-hazards approach and how to apply the strategy for EID programming optimization
- review interdisciplinary core capabilities needed for organizational EID readiness and success
- evaluate tools and techniques for health care facilities to develop efficient and effective EID programs
Track II: Building and Infrastructure Impacts of COVID-19 (Location: Excelsior/Empire/Saratoga meeting rooms)
Senior Project Manager
President, Midwest Region
Safety and security in our health care environments presents many facility challenges to administrators and facilities managers during normal times. Add a pandemic or mass trauma event, and the protocols for how our facilities function are even more highlighted to ensure that the same level of safety and security is maintained.
Nabholz Construction will lead an open dialogue about how new protocols implemented during COVID-19 were met, as well as lessons learned for how spaces can be more flexible for future events. This discussion of health care environments presented from the design and construction perspective will help both administrators and facilities personnel assess how their facilities are set up to accommodate construction and maintenance needs while still maintaining the level of care required.
- maintaining operations and defining procedures for construction and health care occupants
- designing and building flexible spaces for ever-changing environments
4 p.m. — Closing
4:15 p.m. — Adjournment
4:30 p.m. — Social
Thursday, August 18
7 a.m. — Breakfast/Registration
8 a.m. — Welcome
8:15 a.m. — Team of Teams® in Improving Health Care Outcomes
The discussion will introduce the Team of Teams® methodology through the lens of health care challenges with a specific focus on acute challenges within the Missouri health care community. Focused on driving interaction, after a brief level-set of terms through relevant examples, the bulk of the dialogue will focus on how attendees can leverage Team of Teams® concepts within their current teams.
- outline the fundamentals of the Team of Teams® methodology
- explain how to tailor specific Team of Teams® tools to current Missouri health care challenges
- challenge current operating assumptions — e.g., when, why and how we meet with whom
- practice cross-functional engagement amongst varied Missouri health care partners
9:30 a.m. — Energy Break
9:50 a.m. — Missouri Hospitals in Action: Response to Train Collision Mass Casualty Incident
Tom Jones, MBA, CHEP, LSSGB
Chief Information Officer/Emergency Preparedness Coordinator
John Fitzgibbon Memorial Hospital
Executive Director of Emergency Medical Services
Director of Respiratory, Safety, Security and Emergency Management
Pershing Memorial Hospital
Director of Support Services
Moberly Regional Medical Center
On June 27, 2022, an Amtrak passenger train collided with a dump trump near Mendon, a rural community in northern Missouri. The accident resulted in four fatalities and more than 150 patients in at least 14 hospitals. The rural nature of this incident resulted in patients being transported over a wide geographic area in Missouri and presented challenges for patient reunification. During this presentation, two hospitals and one hospital-based EMS agency will share their agencies’ responses with a focus on lessons learned and opportunities for future responses from this mass casualty incident.
- assess the impact of a mass casualty incident on hospitals, including advanced warning, impact on the emergency department and other hospital operations, patient reunification, and recovery
- explore lessons learned from a mass casualty incident
- how to apply lessons learned at your facility to improve emergency operations plans and better prepare for mass casualty incident events
- review the purpose and structure of EMS mutual aid and how it interacts with hospital response
10:50 a.m. — MHA Highlight
11:15 a.m. — Coping with COVID-19 While Taking Care of Ourselves
Jessi Gold, M.D., M.S.
Director of Wellness, Engagement and Outreach
COVID-19 has had a tremendous impact on our mental health, particularly on health care workers. But, we didn’t begin with a blank slate. This presentation will discuss the compounding effects of COVID-19 on our health care workforce and provide ways to identify mental health needs in yourself and others. It also will provide tangible techniques to help you cope.
- describe the impact of COVID-19 on mental health, specifically in health care workers
- recognize warning signs and when to help yourself or a trainee/colleague in need
- discuss strategies individuals can use to cope with their mental health