20th Annual Health Care Leadership Series

Session 1 — March 1, 2023

Understanding Yourself as a Leader

Knowing yourself and understanding your colleagues is the key to building solid professional relationships. During this session, you will identify your basic communication, decision-making and leadership style using an individual personality profile assessment. Based on the results, you’ll gain a better understanding of your work style and how to build more effective relationships. With multiple generations in today’s workplace, you need to connect with a multigenerational workforce. Participants will learn effective tools for appreciating others’ perspectives, and understanding their behaviors and differing motivational factors. Successful people better understand themselves and others more effectively!

Objectives

• • identify the strengths and limitations of behavior styles
  • describe variations in how individuals communicate
  • improve awareness of reasons for generational differences, thereby improving relationships

Session 2 — April 12, 2023

Culture of Excellence

Creating a culture in which people love to work is vital to the success of your team, department and hospital. When people love coming to work, it creates higher engagement and better outcomes. In this session, you will learn the framework to create an excellent culture and how to implement that framework. The goal is to leave with clarity around your game plan and the ability to work your game plan with your team for even better outcomes. Having clarity and alignment with your team will help produce stronger relationships and an even stronger overall team, department and hospital.

Objectives

• • discuss creating team and individual clarity, alignment and purpose
  • discuss building stronger relationships
  • utilize focused activities and outcomes
  • discuss when to say “no”
  • explain continuous development and improvement

Session 3 — May 19, 2023

Time Management for Leaders

Participants will learn the key components of the most effective time management framework. Through practical application exercises, they will synthesize strategies and tactics to better negotiate time with themselves and those around them.

Objectives

• • discuss how to regain tens of thousands of dollars per year in lost productivity
  • identify common time management challenges
  • implement strategies and tactics to improve personal efficiency
  • discuss how to lower your stress levels, boost your morale and improve your effectiveness
  • describe how to shape process improvement for yourself and your team

Session 4 — June 16, 2023

Communication & Conflict Management

When interpersonal conflict comes knocking, leaders, managers and supervisors take various approaches to how they will handle the situation, if at all. Conflict-competent leaders know the importance and value of dealing with conflict constructively and productively. Therefore, our mindset about conflict drives our conflict management responses.

Do you recognize these typical leadership responses to conflict? For example, “They are adults; let them handle it,” or “We just need to work together and compromise.” “I’m not getting in the middle of that mess,” or “If they can’t figure it out, I will decide for them, and that will be that!”

A leader competent in managing and resolving conflict sees stressful situations as an opportunity to respond timely and effectively while modeling effective behaviors.

Objectives

• • identify conflict beliefs and shift the mindset
  • describe signs and symptoms of potential workplace conflict
  • recognize the costs of habitual conflict avoidance
  • describe personal hot buttons and list strategies to cool them
  • practice constructive behaviors to manage conflict productively

Session 5 — July 21, 2023

Leading Change Using Systems Thinking

In today’s world, health care leaders have the opportunity to demonstrate fresh perspectives, articulate wisdom in an ever-changing industry and are asked to be an authentic leader every day – while tapping into their personal power. This ability to utilize their personal power fuels the momentum needed to drive shifts in culture, embrace engagement and deliver results. The 19th Annual Health Care Leadership Series is a great time to magnify the message of personal empowerment, transformation and leadership based on systems thinking.

Objectives

• • recognize that what we can’t see often has more impact than what we do
  • grasp the complexity of big initiatives and learn how to influence change
  • articulate the three different levels of thinking leaders can utilize so they are more effective at creating high-level strategies for their regions
  • identify mental models that often inhibit progress and how to change them — especially when it comes to combining legacy thinking with new perspectives
  • utilize systems thinking tools to help those they lead manage change more effectively and to drive innovation
  • internalize that structure drives behavior, and LEADERS are the architects of structure (we are not powerless!)

Session 6 — August 18, 2023

Achieving Results Through Others

Leaders will learn how to diagnose the development level of employees and prescribe the correct leadership styles. This allows leaders to provide the exact direction and motivation needed. This program focuses on instilling in others a desire to want to perform. Several other concepts will be taught that will help the leader identify and act on positive behaviors.

Objectives

• • describe the characteristics of leaders
  • identify and act on positive and negative behaviors
  • discuss how to provide feedback and resolve conflict
  • set SMART goals
  • coach team members to success
  • motivate self and others

Session 7 — September 15, 2023

Hospital Finance

Emerging health care leaders need a broader and deeper skill set to advance their career and succeed in their role. This session will help develop important skills in understanding fundamentals of hospital finance. New leaders must be able to assess, evaluate and/or develop budgets and understand reimbursement to ensure they and their departments contribute successfully to the hospital bottom line. This session also will include real-world examples and lessons learned from those experiences.

Objectives

• • identify the foundations of hospital finance management
  • discuss the components of a basic hospital financial statement
  • explain the importance of budgeting and regulatory reimbursement, and how it impacts an organization’s financial performance
  • discuss how to construct a business plan for a specific departmental strategy

Leadership Panel

MHA-member hospital executives from a variety of leadership levels are invited to participate in a live Leadership Panel. HCLS attendees may ask questions, solicit advice and engage in discussion on leadership issues with seasoned administrative and clinical leaders.

Session 8 — October 13, 2023

Health Care Environment and Resources

The Missouri Hospital Association offers numerous resources and services to its member hospitals. During this final session, MHA staff will provide an overview of the current health care environment for Missouri’s hospitals. Advocacy, regulatory and legal issues that directly affect your job and your hospital community will be shared, as well as information on health policy and population health.

Objectives

• • understand the resources available through MHA
  • describe how to become more involved in shaping health care in Missouri 

Your Leadership Edge: Tools and Strategies for When Everybody Leads

To conclude the Health Care Leadership Series, this session will focus on helping the participants articulate a range of aspirations and concerns as they think about the future of health care in Missouri. The facilitator will make connections back to the Your Leadership Edge book, which participants read throughout the course of the eight-month leadership series. The presenter will focus on teaching the differences between technical problems and adaptive challenges, the distinction between leadership and authority, and how leadership competencies based on Your Leadership Edge will create a framework and common language for how to exercise leadership effectively.

Objectives

• • distinguish between leadership and authority
  • recognize the difference between technical problems and adaptive challenges, and effectively manage each
  • build skills and language to exercise leadership effectively

A ceremony celebrating the completion of the Health Care Leadership Series will conclude the session.

Participation in the Health Care Leadership Series requires a significant time commitment from both the individual and employer. Participants must complete a minimum of seven sessions to graduate. If your schedule does not allow full participation, please consider waiting until next year to apply. Only individuals accepted into the program may attend the Health Care Leadership Series. No substitutions will be permitted.

Courtyard Jefferson City
610 Bolivar Street
Jefferson City, MO
573-761-1400

Book your room at Courtyard Jefferson City at the 2023 Missouri Hospital Association Rate

If space at Courtyard Jefferson City is unavailable, another room block has been established at DoubleTree by Hilton.

DoubleTree by Hilton
422 Monroe Street
Jefferson City, MO
573-636-5101

Use the local code of “MHA” to receive the Missouri Hospital Association Rate.

For those arriving the evening before a session, share a good time and good food as you network with your classmates during dinner! Meet in the hotel lobby at 6:30 p.m. the evening before each session, and choose among a variety of restaurants that Jefferson City, Mo., has to offer. A list of restaurants will be shared at the first educational session. Evening meals are optional and not included in the registration fee.

MHA is following the latest guidance from the Centers for Disease Control and Prevention to mitigate the spread of COVID-19 at all in-person events. Attendees who are not fully vaccinated should wear a mask and practice social distancing when in public spaces. Many in-person events also will be offered virtually to accommodate a variety of participation preferences.

For cancellations received in writing on or before Wednesday, Feb. 15, a full refund — minus a $100 processing fee per registrant — will be granted. Cancellations made after this date and nonattending registrants are responsible for the full registration fee. We reserve the right to cancel these programs because of inclement weather.

In compliance with the Americans With Disabilities Act, we will make every reasonable effort to accommodate your request. For any special requests, please contact the MHA Health Institute at 573-893-3700 before the meeting dates.