MHCEA Annual Conference — In-Person Event

Thursday, April 28 — Preconference

Preconference Session
Cost: $50 (attend one, two or all sessions)
This is an instructor-led workshop; you do not need to bring a laptop but can if you want.

9:30 a.m. — Registration

10 a.m. — Customization in Outlook

Marie Herman, CAP, OM, ACS, MOSM
MRH Enterprises, LLC

You spend your days in Outlook, but when do you have time to explore the depths of this awesome program? This session will showcase hidden features you may not have noticed, which can save you hours of time. We will review ways to streamline your email, enhance your search options and uncover the amazing customization options available to you in Microsoft Outlook.

• • learn how to set up Outlook to save time and stay better organized
  • delve into the lesser-known functions of Outlook that can automate many tasks and ensure information is where you need it, when you need it
  • discover how to better manage large quantities of email to ensure important requests don’t slip through the cracks
  • explore settings in Outlook that will customize appearance and function so Outlook works better for you
  • review the options available to customize views in various areas of Outlook, including filtering options, sorting, conditional formatting, grouping and much more
  • uncover the power of using search folders to your advantage in staying up to date with flagged items, critical emails and more

Noon — Lunch (provided)

1 p.m. — Useful Formulas for Admins in Excel

Marie Herman, CAP, OM, ACS, MOSM

There are so many formulas in Excel, but which ones are particularly useful for administrative professionals? Explore some of the most useful formulas and identify the most beneficial ones for you to work more effectively.

• • understand the different types of formulas available in Microsoft Excel
  • learn how administrative professionals can identify the more useful formulas
  • learn how to set up and use those formulas

2:45 p.m. — Break

3 p.m. — Tech Tools for the Savvy Admin

Marie Herman, CAP, OM, ACS, MOSM

Staying aware of websites, software and apps that can help do your jobs more efficiently will ensure your skills stay cutting edge. Learn about the newest programs out there to help get more done in less time and with less effort.

• • discover apps that are available for collaboration, morale building, project coordination and more
  • explore some of the more useful websites to help you accomplish more
  • identify training sites that will keep your skills cutting edge

5 p.m. — District Meetings

5:45 p.m. — New Members and First-Time Attendees Reception

Anyone that joined MHCEA after April 6, 2019 — or if this is your first MHCEA conference — please plan to attend this reception.

6 p.m. — Welcome/Social Hour

Take this opportunity to renew friendships and welcome new members or those attending for the first time. It is sure to set the pace for a conference that is both informative and educational. (Casual dress)

7 p.m. — Networking Dinner (ticket required)

Relax while dining and networking with your peers. (Casual dress)

Friday, April 29 — Conference

7 a.m. — Breakfast (on your own)

7:30 a.m. — Registration

8:15 a.m. — Welcome

Kyna Powers
MHCEA President, SSM Health

8:30 a.m. — Anticipating Your Boss’ Needs (aka Mindreading 101)

Marie Herman, CAP, OM, ACS, MOSM
MRH Enterprises, LLC

Sometimes it feels like you need to be psychic to be an administrative professional. How can you anticipate your boss’ needs before your boss even knows they need something? Learn how to cultivate this valuable skill set during this engaging session.

• • how to start on the right foot with a new boss
  • what it takes to identify your boss’ priorities
  • ways you can get ahead of the curve to anticipate what’s next
  • how to think like your executive

10 a.m. — Break/Hotel Checkout

10:30 a.m. — MHA Update

Jon D. Doolittle
Missouri Hospital Association
Jefferson City, Mo.

Jon D. Doolittle, MHA President and CEO, will present an overview of MHA, including issues facing health care in today’s fast-paced world.

11:15 a.m. — Human Trafficking

Dawn Day, BSN, R.N., SANE-A
Mercy Hospital Springfield

This presentation will explain how victims of sexual assault are hiding in plain sight. Factual evidence will be provided that will demonstrate the epidemic of trafficking, especially in the eyes of health care providers. This presentation hopefully will inspire individuals to participate in the prevention of this crime.

• • become knowledgeable on human trafficking, including how it is portrayed in our modern society
  • receive resources to utilize in assistance, to create human trafficking screening tools or protocols within work environments

12:15 p.m. — Lunch and Annual Business Meeting (provided)

1:30 p.m. — Bridge the Gap Between the Generations and Emotional Intelligence

Candy Whirley
Waverly, Mo.

Candy is back! So be ready for this presentation to be interactive, energetic and entertaining again! We will dive into two vital subjects…if you work with people! First, learn the differences between the Baby Boomers, Generations X, Millennials and the Zs. You will leave knowing how the different generations think, their work habits and goals, and frankly, what drives each generation crazy! Then, we will look at Emotional Intelligence so we know how to be proactive instead of reactive!

• • learn to choose your emotions in unpredictable situations
  • recognize the generational differences and the emotional characteristics so you can effectively work with people who are not like you

3:30 p.m. — Adjournment

Dawn Day grew up in San Antonio, Texas. Day received her Bachelor of Science in nursing from the University of Texas Health Science Center in San Antonio in 2006. She began her work in a level 1 trauma center the same year and has continued that work since then. In 2008, she moved to Missouri. For six years, she was a supervisor in the ED at Mercy Hospital in Springfield. In 2013, she became a Sexual Assault Nurse Examiner and began her job as the Sexual Assault Program Coordinator at Mercy in 2016. Day now is certified as a forensic provider for adults and adolescents.

Last year, Day took on the role as a Trauma Clinician, specializing in the care of all victims of trauma. She organized the Springfield Sexual Assault Response Team and is a member of the statewide SART and SANE workgroups. Day’s passion for victims also extends into her volunteer work outside of the hospital where she is the Ex-Officio for Springfield’s Stand Against Trafficking. She travels throughout the state educating groups on the signs and statistics related to sex trafficking.

In both her professional and personal life, Day is vigorously working on creating consistency across health care systems to ensure every person be treated with the same level of dignity and respect if they happen to become a victim of sexual assault. She also enjoys spending time with her husband and two small children, and traveling to San Antonio to visit her extended family.

Jon D. Doolittle is the President and CEO of the Missouri Hospital Association, the trade association serving the state’s 142 hospitals and 20 health systems. The association provides a variety of services for its members, including federal, state and local governmental representation and advocacy; health care policy development; public and professional education; quality improvement and safety initiatives; research; and media relations and communications.

Before joining MHA, Doolittle served as Regional President of Mosaic Medical Center – Albany, formerly known as Northwest Medical Center, which provides care for the people of Northwest Missouri. Doolittle’s health care experience includes more than 11 years working in a variety of roles with Cerner Corporation, a Kansas City-based health care information systems company.

Marie Herman, CAP, OM, ACS, MOSM is the owner of MRH Enterprises LLC, which provides speaking services, writing, training, consulting, private tutoring and other services. Herman conducts seminars and workshops around the world on technology and professional development topics. She leads online study groups for a variety of certification programs, including the Certified Administrative Professional exam and the Microsoft Office Specialist Master.

Herman worked as an administrative professional for several decades, with past positions including support of the Chief Technology Officer of Fermilab, a Department of Energy particle accelerator laboratory, and the Chairman Emeritus of ServiceMaster, a Fortune 1000 company.

Candy Whirley brings “real world” experience from many industries including training, retail, customer service (certified by International Customer Service Association), restaurant, entertainment, management, youth ministry and business owner. Whirley has been speaking for more than 30 years and has owned her own business since 2001.

Whirley is involved with the National Speakers Association, and she currently is on the NSA Chapter Leadership Committee and the National Educational Committee to choose all presenters for the NSA Conferences and Annual Convention. She also has served on the Board of Directors and was the 2007-08 President of the NSA Kansas City Chapter.

She graduated Cum Laude from Missouri Western State University with a Bachelor of Science in speech communications with an emphasis on human relations. She earned her master’s degree in management at the University of Phoenix.

Whirley is a former Kansas City Chiefs Chiefette, performed at Starlight Theater in Kansas City and modeled for the Kansas City Star Magazine. With Whirley’s entertainment background, her keynotes and general sessions are more of an interactive and engaging experience than a presentation.

Camden on the Lake Resort, Spa & Yacht Club
2359 Bittersweet Road
Lake Ozark, Mo.
573-365-5620

Rate: $124 per night, single or double occupancy
Cutoff date: Tuesday, March 29

Call 573-365-5620 and identify yourself with MHAE0422

OR

Reserve online with Group ID: MHAE0422

• • Add the number of guests staying in each room, then Add: Group code: MHAE0422 in the box and click the ADD button. This will ensure you get the special group rate.
  • Then click Select & Go to Next Step.
  • Select your arrival & departure dates and click Confirm Dates of Stay.
  • Continue by following the prompts.

*IMPORTANT: If guests want to stay extra days that are NOT in the group block, please have them call us so we can check on the availability of honoring their request. 

The MHCEA Board of Directors is pleased to announce six (6) scholarships will be awarded to MHCEA members in 2022. The intent of the MHCEA Scholarship Program is to assist in defraying members’ expenses associated with the annual conference, thereby providing an opportunity to attend the Annual Conference in Lake Ozark on April 28-29, to members who otherwise would not be able to attend.

2022 Scholarship Program Form
Submission deadline: Friday, March 25

Each year, the Missouri Health Care Executive Assistants adopt a charitable organization. This year, the Conference Committee chose Christine’s Place in Kansas City.

Christine’s Place is one of Relentless Pursuit Outreach & Recovery’s sites. The community-centered, faith-based organization is dedicated to eradicating human trafficking. It strives to heal and restore survivors, bring justice to offenders, educate others on prevention and awareness, and be leaders in the community to end the exploitation of humans.

There are several ways to support the activities of Christine’s Place, as well as monetary, tax-deductible, donations will be collected during the MHCEA Annual Conference.

• • Donate to Christine’s Place through Relentless Pursuit Outreach & Recovery.
  • Shop Relentless Pursuit’s Amazon wishlist to purchase items for the shelter. Items will be sent directly to Christine’s Place.
  • Volunteer at Christine’s Place.

MHA is following the latest guidance from the Centers for Disease Control and Prevention to mitigate the spread of COVID-19 at all in-person events. Attendees who are not fully vaccinated should wear a mask and practice social distancing when in public spaces. Many in-person events also will be offered virtually to accommodate a variety of participation preferences.

For cancellations received in writing by Thursday, March 31, the registrant will receive a full refund — minus a $50 processing fee per registrant. After the deadline date, no refunds will be granted. Registrants not in attendance will be responsible for the full registration fee. Substitutions are encouraged. We reserve the right to cancel this program because of insufficient registration.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
P.O. Box 60
Jefferson City, MO 65102
Phone: 573-893-3700
Fax: 573-893-2809