Building a Diverse and Inclusive Culture

Contact Our Team


Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Health Institute.
Health Institute

Supported by Missouri Health Care Executive Assistants.

Date & Time

Tuesday, March 3
Noon to 1 p.m.

Register on or before Monday, March 2, to ensure delivery of instructional materials.

MHCEA member — Complimentary*
Non-MHCEA member from MHA-member hospital — $225
Non-MHCEA member from nonmember hospital — $275

*Join MHCEA for $30, and reap the benefits of Missouri Health Care Executive Assistants’ membership.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, webinar access information will be sent to the email address indicated on the registration form.

One webinar registration/connection allows for an unlimited number of participants. Dial-in information is for one physical location, so encourage staff to join you!


administrative support staff in all health-related organizations

The following program content was provided by the speaker.


Have you ever wondered why people have biases and how you can impact your own and/or others’ biases? This webinar will highlight the role biases — conscious or not — can play in your life, actions and decisions. Tools to help you recognize unintentional and harmful impacts from unconscious bias will be revealed. Also you will develop conscious awareness skills that can positively impact you personally and organizationally.


At the conclusion of this session, participants will be able to:

  • understand what research and science states about unconscious bias
  • identify how bias and the process of the unconscious mind can impact critical health care decisions and results
  • become aware of how a person's background can impact perceptions, better enabling them to advocate for inclusion in their organization(s)
  • apply new strategies for practicing more conscious awareness individually and organizationally


Michelle Zvanut
Vice President, Human Resources
Boone Hospital Center
Columbia, Mo.

Michelle Zvanut began her career at Boone Hospital Center in 1998 as a medical social worker. In 2000, she moved into a broader role as customer relations coordinator and served from 2004 through 2008 as director of human resources. In 2008, Zvanut was promoted to her current position. Zvanut earned her master’s degree in social work from the University of Missouri in Columbia in 1988. Throughout her career, she has worked in the mid-Missouri health care industry as a social worker in inpatient and outpatient adult and child psychiatric services, home health and hospice care, and medical inpatient care. Zvanut currently serves on the board of directors for the Voluntary Action Center.