Healthcare Human Resources Spring Conference

Contact Our Team


Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Health Institute.
MHA Health Institute Logo

Supported by the Missouri Society for Healthcare Human Resources Administration.

Sponsored by APS.

Dates & Location

Thursday, April 23, and Friday, April 24

Camden on the Lake
2359 Bittersweet Road
Lake Ozark, Mo.

Register on or before Friday, April 17.

MSHHRA member — $265
MHA member — $299
Non-MHA or Non-MSHHRA member — $390


The registration fee includes breakfasts, lunch, refreshments and program materials. A confirmation will be emailed guaranteeing registration before the program.

This seminar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation. This seminar also is eligible for use of the MHA Health Institute coupon. Note: Coupons were mailed to MHA-member hospital CEOs in December 2019.

Hotel Reservation

Request MHA Health Institute room rate of $128 + tax
Group code: MHAM0420
Hotel cutoff date: Monday, March 23


Upon completing the program, participants will be able to:

  • identify trends in health care driving changes in HR’s future of work
  • use tools and capabilities that are critical for next-generation HR functions
  • learn how to conduct a good investigation that results in effective resolution
  • develop an investigation playbook, avoid determination pitfalls, dodge retaliation claims, and learn from mistakes
  • use the art of reinventing traditional programs to meet the needs of the evolving health care industry
  • recognize the role that all health care practitioners play in improving patient safety and quality
  • identify incivility, and learn how to cease and prevent it
  • acquire a knowledge of employment-related laws and trends, the impact of the #MeToo movement on the workplace, and how to handle FMLA/ADA scenarios
  • create a healthier organization culture by cultivating and training toward team member’s strengths
  • increase performance and results by focusing energy and efforts on the highest yielding activities


Thursday, April 23

8 a.m. — Registration/Breakfast

9 a.m. — Welcome and Introductions
Erin Pfeifer
MSHHRA President
Vice President Human Resources
Cape Girardeau, Mo.

9:15 a.m. — Future of Work and Employee Experience
Sig Shirodkar
Managing Director
Morristown, N.J.

Our ways of working are changing at the speed and size by which innovation or disruption is being introduced into our work lives. Increasingly, chief human resources officers are called to lead discussions among C-Suite peers or for boards of directors on next gen operating models or talent demand in emerging technologies or markets. What trends must health CHROs have on their radar to modernize their organizations and upskill their people with the goal to improve employee experience? This session will discuss the future of work and how it will impact the employee experience of the future. Topics will range from HR disruption to HR transformation, and from leading change to recruiting and retaining talent.

10:30 a.m. — Break

10:45 a.m. — HE SAID “WHAT?” How to Conduct an Outstanding Workplace Investigation
Susan Bassford Wilson
Partner & Digital Workplace & Data Privacy Group Co-Chair
Constangy, Brooks, Smith & Prophete, LLP
St. Louis

In the #MeToo era, accusations of workplace misconduct must be taken seriously and investigated thoroughly. Before a charge or lawsuit is filed, the employer almost always receives a complaint about the purported bad behavior or has reason to know of it. A good investigation can result in effective resolution of a harassment complaint, winning an unemployment claim, and even a successful defense of a discrimination charge or wrongful termination lawsuit. On the other hand, a bad investigation can have the opposite effect. Join us for practical discussion on developing an investigation playbook, avoiding determination pitfalls, dodging retaliation claims, and learning from mistakes.

Noon — Lunch (provided)/Networking

1 p.m. — Programs With a Purpose
Ruth Stricklen Pullins
Chief Human Resources Officer
Truman Medical Center
Kansas City, Mo.

By putting a new spin on traditional programs, Pullins proves that HR can create the momentum to move organizations forward. Attendees will feel empowered to apply strategies that will align HR programs to the organization’s vision.

2:15 p.m. — Break

2:30 p.m. — The Joint Commission: Working With You to Make Health Care a High Reliable Industry
Gail Weinberger, M.A.
Director, Stakeholder Relations
The Joint Commission
Oakbrook Terrace, Ill.

During the session, attendees will be provided an overview of The Joint Commission and how it’s working with health care organizations to make health care a high reliable industry, while emphasizing the important role that healthcare practitioners play. The presentation will identify the resources available through TJC.

3:45 p.m. — Conflict, Incivility and Bullying in the Workplace
Sue Tetzlaft
Capstone Leadership Solutions
Sault Ste. Marie, Mich.

Behaviors are a driving force toward a great employee experience, and therefore, organizational greatness. Leaders and employees alike benefit from the realization they may be part of an uncivil work environment. Leaders will learn how to coach employees to resolve conflict themselves, with the least amount of paperwork and bureaucracy.

5 p.m. — Adjournment

5 to 7 p.m. — Social/Networking — Sponsored by HealthCare Associates Credit Union

Friday, April 24

7:30 a.m. — Registration/Breakfast
MSHHRA Membership Meeting (all conference attendees are welcome to attend)

8:15 a.m. — Open Forum Round Table Discussion
Moderated by Erin Pfeifer
MSHHRA President
Vice President Human Resources
Cape Girardeau, Mo.

Join your fellow HR professionals to share best practices; discuss topics, issues and industry trends; and share developments affecting human resources. This session is open to all conference attendees.

9 a.m. — Employment Law Update
Kerri Reisdorff
Ogletree, Deakins, Nash, Smoak & Stewart
Kansas City, Mo.

This program will provide an update on a plethora of employment-related laws and trends, including agency enforcement initiatives, the impact of the #MeToo movement on the workplace and how to handle FMLA/ADA scenarios.

10:15 a.m. — Break

10:35 a.m. — Strength-Based Leadership: The 10-80-10 Principle
Sunjay Nath
Professional Speaker
Spetha, Inc.
Oakville, Ontario

Delivered in a high-energy, high-content and highly humorous manner, the 10-80-10 Principle is a framework that allows you to increase your performance and results by focusing your energy and efforts on the highest yielding activities. It helps individuals and teams operate at a dynamic level. Every person or group already exhibits behaviors that are Top 10 (percent) those behaviors that lead to high performance and achievement. What people lack is the knowledge and a framework to consistently operate at that dynamic Top 10 level. The 10-80-10 Principle provides a methodology to reward and grow Top 10 behaviors and neutralize Bottom 10 actions.

11:50 a.m. — Prize Drawings and Closing Remarks

Noon — Adjournment

Continuing Education

Participants must attend the program in its entirety and participate in all group activities to receive a certificate of completion and continuing education contact hours.

HRCI — This activity has been approved for Recertification Credit Hours Awarded: 8.75 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
2020 HR Certification Institute Logo
The use of this official seal confirms that this Activity has met HR Certification Institutes® (HRCI®) criteria for recertification credit pre-approval.

SHRM — MHA Health Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 8.75 PDCs for the SHRM-CPSM or SHRM-SCPSM.

All Other Participants — a certificate of attendance for 8.75 clock hours will be awarded.

For More Information

Contact Jean Klindt
Manager of Workforce Programs
573/893-3700, ext. 1337