Promoting Professional Accountability and a Culture of Safety and Respect

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Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Health Institute.
Health Institute

Date & Time

Monday, Sept. 30
2 - 3 p.m.

Register on or before Wednesday, Sept. 25, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Each additional connection will be charged a registration fee. Get more value by inviting colleagues to join you on the one connection.

This webinar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.


CEOs, CNOs, CMOs, administrators, quality leaders and physician leaders

The following program content was provided by the speaker.


What can leaders do when a clinician models behaviors and performance that undermine attempts to create a safe and reliable health system? Addressing this challenge requires the right people, processes and technology to promote early identification and interventions delivered by peer professionals. For the past 25 years, the Vanderbilt Center for Patient and Professional Advocacy has been engaged in developing reliable and successful approaches to address the small percentage of clinicians who model disrespect toward patients, families and fellow medical team members.


  • discuss the relationships between disrespect and adverse medical outcomes
  • explain the essential elements needed for an organization to address behaviors that undermine a culture of safety
  • describe a range of behaviors that undermine a culture of safety
  • identify the Vanderbilt professional accountability pyramid


Gerald Hickson, M.D., has focused his research on why families choose to file suit, and how to identify and intervene with high-risk physicians. His work has resulted in more than 170 peer review articles, along with educational initiatives to promote disclosure of medical errors and address behaviors that undermine a culture of safety. Dr. Hickson has developed the Patient Advocacy Reporting System and Coworker Observation Reporting System, programs that use unsolicited patient and coworker complaint data as the basis for tiered interventions on high-risk clinicians. He serves as a member of the board of directors of the Institute for Healthcare Improvement, and he has served on the board of the National Patient Safety Foundation, Professionals in Patient Safety, and on the quality care committee for the National Association of Children’s Hospitals and Related Institutions.