Who Does What: Distinguishing Between Governance and Management Roles & Responsibilities

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Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Health Institute
Health Institute

Date & Time

Thursday, April 11
9:30 - 10:30 a.m.

Register on or before Wednesday, April 3, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Each additional phone line connection will be charged a registration fee. Get more value by inviting colleagues to join you on the one connection.

This webinar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.


This session will benefit hospital and health system board members, CEOs and senior leaders.

The following program content was provided by the speaker.


Distinguishing between governance and management is a challenge confronted by many boards and their executive teams. Well-meaning, skilled trustees want to make a difference for their hospital and their community. Hardworking CEOs and senior leaders want to carry out their responsibilities for running a successful hospital. However, when the board and executive team are not clear about their respective roles or responsibilities, conflict and frustration can result.

Join Erica Osborne and Cindy Fineran to put your knowledge to the test with a real-world case example. Learn what makes these roles difficult to distinguish from one another, what their distinct purposes and responsibilities are, and how to tell the difference.


At the conclusion of this session, participants will be able to:

  • differentiate between the roles and responsibilities of the board and of management
  • identify barriers to effective board-CEO working relationships
  • implement processes and strategies for strengthening board-CEO relationships
  • identify logistical steps that support effective board meetings and maintaining governance focus


Erica Osborne
Via Healthcare Consulting

Erica Osborne has nearly 20 years’ experience working with health care organizations across the country. Her work focuses on the unique and important role of governance, critical issues facing health care organizations, and empowering boards to make the important policy decisions necessary for organizational success. She provides an industry perspective and challenges boards to analyze and discuss the critical issues facing their organizations.

Cindy Fineran
Senior Consultant
Via Healthcare Consulting

Cindy Fineran has more than 25 years’ experience in the health care field. A consultant since 2008, she has extensive experience planning and facilitating leadership retreats; planning and conducting surveys, focus groups, and one-on-one interviews with board members and senior leaders; developing case examples for the AHA; and writing white papers and summary reports on a broad range of topics.