Workplace Incivility: The Nurse Leader's Role in Creating Healthy Work Environments

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Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

This educational activity is jointly provided by AXIS Medical Education and MHA Health Institute.
AxisLogo_4ColorProcess MHA Health Institute Logo

Sponsored by the Missouri Organization of Nurse Leaders

Date & Time

Thursday, April 25
Noon to 1 p.m.


Register on or before Wednesday, April 24.

MONL member — Complimentary*
Non-MONL member from MHA-member hospital — $225
Non-MONL member from nonmember hospital — $275

*Join the Missouri Organization of Nurse Leaders today for $50, and reap the benefits of membership.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, webinar access information will be sent to the email address indicated on the registration form.

One webinar registration/connection allows for an unlimited number of participants. Dial-in information is for one physical location, so encourage staff to join you!


registered nurses and advanced practice registered nurses


This webinar will address the nurse leader's role related to workplace incivility. The presentation will review various types of uncivil behaviors that occur in the workplace. A variety of incivility prevention strategies will be shared. The webinar also will address the nurse leader’s role in addressing uncivil behaviors. Finally, the need for creating healthy work environments will be discussed.


At the conclusion of this activity, participants will be able to:

  • describe uncivil behaviors in the workplace
  • incorporate incivility prevention strategies
  • recognize the nurse leader’s role for addressing uncivil behaviors
  • evaluate strategies for creating a healthy work environment


  • Recognizing incivility and bullying in the workplace
  • Implementing prevention strategies
    • Civility best practices
    • Code of conduct
    • Co-worker commitment
    • Cognitive rehearsal strategies
  • Nurse leader’s role in addressing uncivil behaviors
  • Creating a healthy work environment


Kristy Chunta, Ph.D., R.N., ACNS, is a professor at Indiana University of Pennsylvania and has been teaching undergraduate and graduate level courses for more than 13 years. She currently teaches undergraduate clinical with senior nursing students, as well as master’s and doctoral courses that focus on professional role, teaching strategies, curriculum, evaluation, simulation and technology, informatics, and research. Dr. Chunta has provided oral and poster presentations at many national and international conferences. She also serves as the manager for the American Nurses Association’s Online Faculty Community and has provided previous ANA webinars addressing the unsafe student in clinical practice, successfully transitioning to a new role and surviving bullying in the early years. Dr. Chunta has authored and co-authored a variety of manuscripts on research, professional development, and clinical- and teaching-based topics.

Continuing Education

Participants must attend the program in its entirety and complete an evaluation to receive a certificate of completion and continuing education contact hours.

Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and the MHA Health Institute. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation
Nursing — AXIS Medical Education designates this continuing nursing education activity for 1.0 contact hour.
Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

All Other Participants — A certificate of attendance for 1.0 clock hour will be provided.

Requirements for Credit:

  • Attend/participate in the educational activity and review all course materials.
  • Complete the CE Declaration form online by 11:59 pm ET Monday, May 24, 2019. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.
  • Upon successful completion of the online form, your statement of completion will be presented to you to print.

AXIS Contact Information
For information about the accreditation of this program please contact AXIS at

Disclosure of Conflicts of Interest
AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

 Name of Faculty or Presenter  Reported Financial Relationship
 Kristy Chunta, Ph.D., R.N., ACNS
 Nothing to disclose

The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

 Name of Planner/Manager  Reported Financial Relationship
 Peggy Taylor
 Nothing to disclose
 Sarah M. Willson, MBA, BSN, CHPCA  Nothing to disclose
 Catherine Hamilton  Nothing to disclose
 Christina Dempsey  Nothing to disclose
 Dee Morgillo, M.Ed., CHCP  Nothing to disclose
 Holly M. Hampe, D.Sc., R.N., MHA, MRM  Nothing to disclose

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

Americans With Disabilities Act
In compliance with the Americans With Disabilities Act, we will make every reasonable effort to accommodate your request. For any special requests, please contact the MHA Health Institute at 573/893-3700 before the meeting dates.

For More Information

Contact Peggy Taylor at or 573/893-3700, ext. 1370 with questions.