Health Care Leadership Series: Session 1 — Achieving Performance Excellence Through Understanding Yourself and Others

Contact Our Team

Series is full. Contact Rita Kay to be placed on the waiting list. 573-893-3700 ext. 1319.

Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

This educational activity is jointly provided by AXIS Medical Education and MHA Health Institute.
AxisLogo_4ColorProcess MHA Health Institute Logo


In today's changing health care environment, accepting a leadership role is far more complex than ever before. MHA Health Institute's Health Care Leadership Series is a comprehensive leadership training curriculum designed to assist hospitals in developing effective internal leaders. The series provides professional development education, tools to enhance skills of hospital leaders, the opportunity to develop a professional network and a template plan for action to implement changes.

Who Should Attend

Individuals new to hospital supervisory or mid-level management positions, or individuals seeking an in-depth management educational review will benefit from the Health Care Leadership Series. Employees who are on the “leadership track,” but who are not currently in management positions, and experienced staff looking to refresh their skills, also will benefit.


The Health Care Leadership Series consists of eight, one-day training sessions that will be held monthly on Fridays, September through May. There will be no session in December.

Registration begins at 8:30 a.m., with the program scheduled from 9 a.m. to 3:30 p.m. Sessions will be held at Drury Plaza Hotel Columbia East in Columbia, Mo.

Dates & Location

Session 1 — Sept. 6, 2019
Session 2 — Oct. 4, 2019
Session 3 — Nov. 15, 2019
Session 4 — Jan. 10, 2020
Session 5 — Feb. 7, 2020
Session 6 — March 6, 2020
Session 7 — April 3, 2020
Session 8 — May 1, 2020

Drury Plaza Hotel Columbia East
3100 Interstate 70 Dr. SE
Columbia, Mo.


Register on or before Friday, July 12.

The registration fee for the Health Care Leadership Series is $995 per person (this includes all eight sessions).

The fee includes continental breakfasts, lunches, refreshments and all program materials. Class size is limited to 50 students, and registrations will be accepted on a first-come, first-served basis. A maximum of four students from each hospital will be accepted, and participants must represent clinical, ancillary and support areas.

Registration is not allowed for individual sessions. You must register for the entire series.


Participation in the Health Care Leadership Series requires a significant time commitment from both the individual and employer. Participants must complete a minimum of seven sessions to graduate. If your schedule does not allow full participation, please consider waiting until next year to apply. Only individuals accepted into the program may attend the Health Care Leadership Series. No substitutions will be permitted.


8:30 a.m. — Registration/Continental Breakfast

9 a.m. — Program

10:30 a.m. — Break

10:45 a.m. — Program

Noon — Lunch (provided)

12:45 p.m. — Program

2 p.m. — Break

2:15 p.m. — Program

3:30 p.m. — Adjournment


Session 1 — Sept. 6, 2019
“Achieving Performance Excellence Through Understanding Yourself and Others”

Knowing yourself and understanding your colleagues is the key to building solid professional relationships. During this session, you will identify your basic communication, decision-making and leadership style using an individual personality profile assessment. Based on the results, you’ll gain a better understanding of your work style and how to build more effective relationships. With four distinct generations in today’s workplace, you need to connect with a multigenerational workforce. Participants will learn effective tools for appreciating others’ perspectives, and understanding their behaviors and differing motivational factors.


  • identify the strengths and limitations of behavior styles
  • describe variations in how individuals communicate
  • improve awareness of reasons for generational differences thereby improving relationships

Session 2 — Oct. 4, 2019
“Providing Customer Service That Supports Your Brand”

Customer service can be overplayed in today's world. It's imperative to provide excellent customer service, but that service also must be aligned with your hospital's vision, mission, values and the environment you want to create for every customer. It is not a "one size fits all" formula when it comes to customer service. It must be personalized to your hospital. In this session, you will walk away with clarity around the values you have when it comes to customer service, and how to instill those key values into everyone on your team.


  • identify your key customer service values
  • develop a plan to instill those key customer service values into other leaders and staff
  • discuss these values once they are in action for even better results
  • define a game plan to ensure future success around customer service

Session 3 — Nov. 15, 2019
“Developing an Effective Leadership System”

Strategic planning, including mission, vision and values, is a fundamental way in which organizations establish direction. Learn to be a leader within your organization by developing and implementing a strategic plan for your employees. During this informative session, you’ll also enhance your performance review skills and discover how to use these reviews to improve overall effectiveness.


  • describe the key roles of leaders
  • develop performance reviews
  • discuss courageous conversations

Session 4 — Jan. 10, 2020
“Producing a High-Performing Workforce”

Let’s do it the same way we did it last year. How many times have you heard a manager say that? Too often, leaders rely on the past instead of designing work to fit your actual, current needs. This session will teach you to develop high-performance work systems using individuals, teams and natural work groups. You’ll also learn to create a performance management system and review methods for determining employee satisfaction.


  • develop an effective work system
  • describe the importance of rewarding and recognizing employees

Session 5 — Feb. 7, 2020
“How to Practically Leverage and Use Lean For Even Better Results"

This one-day session is focused on highlighting the cultural and leadership characteristics needed to build a lean organization in health care. We also will explore the foundational meanings of "lean" and what it truly means to you and your hospital. You will walk away with practical ideas on how you can implement lean practices for continuous improvement and even better results.


  • identify cultural and leadership characteristics of a lean versus traditional organization
  • defining "lean" and how it affects you and your hospital
  • discuss the keys to leading in a lean organization
  • identify key practices to start implementing lean immediately

Session 6 — March 6, 2020
“Budget and Health Care Finance Basics”

Clearly, financial processes are vital to your organization’s success. In this session, you’ll learn about basic hospital financial functions and how you contribute to your hospital’s overall financial health. Starting with the budget process, this presentation will outline the processes for basic capital and operating budgets and developing budget targets. You’ll gain an understanding of the link between budgeting, strategic planning and achieving the organization’s mission. A review of organizational cost drivers and departmental productivity measures also will be discussed.


  • explain the roles of those involved in financial management
  • identify the components of a basic hospital financial statement
  • describe the importance of budgeting
  • identify the components of departmental performance reports
  • describe how to develop a performance dashboard for your department

Session 7 — April 3, 2020
“Facilitation Skills for Leaders”

This interactive session will focus on the importance of excellent facilitation in all group work, especially for productivity improvement. Learn the fundamentals, tools and techniques for effective facilitation before, during and after a meeting. You will have the opportunity to practice skills that enable you to set the stage for groups to work collaboratively and creatively, as well as to meet challenging productivity enhancement goals.


  • discuss the contribution of good facilitation to group effectiveness
  • describe how planning tools help to create effective meetings that maximize group productivity
  • discuss how to use facilitation tools and techniques

Session 8 — May 1, 2020
“Health Care Environment and Resources”

The Missouri Hospital Association offers numerous resources and services to its member hospitals. During this final session, MHA staff will provide an overview of the current health care environment for Missouri’s hospitals. Current advocacy, regulatory and legal issues that directly affect your job and your hospital community will be shared, as well as information on health policy and population health.


  • list resources available through MHA
  • describe how to become more involved in shaping health care in Missouri

Summarizing HCLS: Putting It All Together — The Essence of Leadership”

Do you confidently understand the essentials of leadership that separate a good leader from a great one? Do you understand how to put these essentials into daily practice for better results? This session challenges participants toput  a practical game plan together that will result in better leadership, better teamwork, better overall satisfaction and better results.


  • create awareness of leadership behaviors that build/destroy relationships
  • recognize and assess your ability to create a more positive work environment
  • develop a personalized leadership game plan for even better results

A ceremony celebrating the completion of the Health Care Leadership Series will conclude the session.


Subject matter experts for each session will be provided by the MHA Health Institute.

Refund/Cancellation Policy

For cancellations received in writing before Friday, July 12, a full refund — minus a $50 processing fee per registrant — will be granted. Cancellations made after this date and nonattending registrants are responsible for the full registration fee. We reserve the right to cancel these programs because of inclement weather.

Hotel Reservation

Use hospital rate code: 309369 to receive room rate of $99 + tax
Hotel cut-off date: Reservations for overnight accommodations must be made at least 30 days before each session.

Optional Class Dinners (activity for those who arrive the evening before a session)

Share a good time and good food as you network with your classmates during dinner! Meet in the hotel lobby at 6:30 p.m. the evening before each session and choose among the variety of restaurants that Columbia, Missouri has to offer. A list of restaurants will be shared at the first educational session. Evening meals are not included in the registration fee.

Continuing Education

Participants must attend the program in its entirety and complete an evaluation to receive a certificate of completion and continuing education contact hours.

Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and the MHA Health Institute. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation

Nursing —AXIS Medical Education designates these continuing nursing education activities for 5.0 contact hours each.
Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

All Other Participants — A certificate of attendance for 5.0 clock hours will be provided.

Requirements for Credit:

  • Attend/participate in the educational activity and review all course materials.
  • Complete the CE Declaration form online by 11:59 p.m. ET two weeks after each session. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation. Upon successful completion of the online form, your statement of completion will be presented to you to print.

AXIS Contact Information
For information about the accreditation of this program please contact AXIS at

Disclosure of Conflicts of Interest
AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

 Name of Faculty or Presenter  Reported Financial Relationship
 Gary Golden  Nothing to disclose
 Chad Carden
 Nothing to disclose
 Jesus Ramirez  Nothing to disclose
 Brian Jones  Nothing to disclose
 William Ward  Nothing to disclose
 Gloria West  Nothing to disclose
 Herb Kuhn  Nothing to disclose

The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

 Name of Planner/Manager  Reported Financial Relationship
 Rita F. Kay  Nothing to disclose
 Dee Morgillo, M.Ed., CHCP  Nothing to disclose
 Holly M. Hampe, D.Sc., R.N., MHA, MRM  Nothing to disclose

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

Americans With Disabilities Act
In compliance with the Americans With Disabilities Act, we will make every reasonable effort to accommodate your request. For any special requests, please contact the MHA Health Institute at 573/893-3700 before the meeting dates.