2019 MHA Quality and Safety Convening: Creating Synergy with Patients, Families and Health Care to Achieve the Quadruple Aim

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Seminar

Date:7/25/2019
Start Time:12:00 AM
End Time:12:00 AM
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Additional:
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Description:

This educational activity is jointly provided by AXIS Medical Education and MHA Health Institute.
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MHA Health Institute Logo

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Supported by the Missouri Association for Healthcare Quality

MoAHQ

Date & Location

Thursday, July 25

Columbia Courtyard by Marriott
3301 LeMone Industrial Blvd.
Columbia, Mo.
573/443-8000


Complimentary registration. Register on or before Wednesday, July 10.

Reimbursement for Missouri HIIN hospitals is pending.

    The Centers for Medicare & Medicaid Services’ policy prohibits contractors from offering food and beverages at federally funded conferences. Conference attendees will be responsible for arranging their own meals. Thank you for your understanding of this requirement.


    Purpose

    This convening is for anyone committed to and passionate about improving health care quality and safety for patients, families and those who work in a health care setting. Patients and families are uniquely positioned to provide the best perspective and work in partnership with health care across the continuum to achieve the triple aim of better care, better health and lower costs. However, the quadruple aim includes the addition of increasing the health care worker’s joy in work. Developing a reliable, resilient workforce has never been more important. How can we create synergy among patients, families and health care workers to optimize and balance the needs and experiences of all involved? This convening serves as an opportunity to further explore and discuss the critical issues that contribute to the overall health care experience by all stakeholders and advance toward achieving the quadruple aim.


    Objectives

    Upon completion of this program, participants will be able to:

    • describe the key components of trauma-informed care
    • identify one new action to improve care based on the patients’ perspective
    • describe new approaches to integrate health equity into quality improvement strategies
    • discuss the key components of a comprehensive program to facilitate workplace violence prevention in the health care setting
    • describe how coordinated care improvements can create a stronger behavioral health model
    • describe how patient disclosure programs, such as CANDOR, can improve communication between patients and health care providers, while increasing harm reduction efforts


    Agenda

    7:30 a.m. — Registration and Guided Ice Breaker Activity
    Alison R. Williams, MBA-HCM, BSN, R.N.
    Vice President of Clinical Quality Improvement
    Missouri Hospital Association
    Jefferson City, Mo.

    8:15 a.m. — Opening Remarks
    Leslie L. Porth, Ph.D., MPH, R.N.
    Senior Vice President of Strategic Quality Initiatives
    Missouri Hospital Association
    Jefferson City, Mo.

    8:45 a.m. — Applying a Trauma Lens to Improve Safety and Quality
    Jennifer Brinkman
    President
    Alive and Well Communities
    St. Louis

    This session will share the science of trauma, as well as frameworks hospitals can use to apply the science to improve safety and quality, including how a trauma-informed approach can lead to equity in patient outcomes. Participants will be able to identify strategies for helping their organizations advance in their journey to become trauma informed.

    10 a.m. — Networking Break

    10:15 a.m. — Panel Presentation: MHA’s Statewide Patient Family Advisory Council
    Facilitator: Alison R. Williams, MBA-HCM, BSN, R.N.

    Panelists:
    Laurie Hines

    Director
    Missouri Kidney Program
    Columbia, Mo.

    Patti Bradley, MSN, WHNP-BC, R.N.
    Sr. Director of Patient Experience
    North Kansas City Hospital
    North Kansas City, Mo.

    Martha Johnson
    Manager, Patient and Provider Experience
    Boone Hospital Center
    Columbia, Mo.

    Kristen Turner
    Osage Beach, Mo.

    During this session, panelist will discuss learnings from patient and family members’ experiences. Understanding what patients know and don’t know about health care delivery can serve as an opportunity for all.

    11:30 a.m. — Lunch on Your Own (Food Trucks Available)

    1 p.m. — Breakout Sessions

    • Breakout 1 — Synergy to Create Health Equity
      Facilitator: Leslie L. Porth, Ph.D., MPH, R.N.

      Panelists:
      Stephen N. Njenga, MPH, MHA, CPHQ

      Director of Performance Measurement Compliance
      MHA Management Services Corporation
      Jefferson City, Mo.

      Angela Herman-Nestor, MPH, CPHA, PCMH-CCE
      Quality and Performance Improvement Manager
      Missouri Primary Care Association
      Jefferson City, Mo.

      Bethany Johnson-Javois, MSW
      CEO
      St. Louis Integrated Health Network

      This breakout session will discuss and explore how to use data and community partners innovating care to address social determinants of health and equity for better patient care.

    • Breakout 2 — Healing Happens Here: The Role of the Clinician, Patient and Visitor in Fostering Safe Care Environments

      Moderator: Jackie E. Gatz, MPA, CHEP
      Vice President of Safety and Preparedness
      Missouri Hospital Association
      Jefferson City, Mo.

      Panelists:
      Eric Clay
      System Director of Public Safety and Security
      CoxHealth
      Springfield, Mo.

      Arlo F. Stallion, MHA, BSN, R.N.
      System Director Regulatory Affairs
      CoxHealth
      Springfield, Mo.

      This breakout session will discuss and explore with a panel of experts comprehensive workplace violence prevention strategies to develop safe environments for care delivery. Missouri’s spring 2019 efforts, which includes initiation of statewide data collection of incidents of workplace violence, a patient facing campaign on behavior expectations and program management resources, will be provided.

    • Breakout 3 — Addressing Behavioral Health Through Transitions Of Care
      Facilitator: Shawn W. Billings
      Director of Substance Use Programming
      Missouri Hospital Association
      Jefferson City, Mo.

      Panelists:
      Cindy Davis, RHIA

      Director of Clinical Operations
      Missouri Coalition For Community Behavioral Healthcare
      Jefferson City, Mo.

      Jason Klaus
      MO CIT Coordinator
      Missouri Coalition For Community Behavioral Healthcare
      Jefferson City, Mo.

      Tim Rudder, LMSW
      State Opioid Coordinator
      Missouri Department of Mental Health
      Jefferson City, Mo.

      This breakout session will discuss and explore with a panel of experts existing and emerging partnerships between hospitals, substance use treatment providers, community mental health centers, law enforcement agencies, social service providers, and patients focused on establishment of an integrated, patient-centered and comprehensive behavioral health care model.

    2:30 p.m. — Networking Break

    2:45 p.m. — CANDOR – A Comprehensive, Principled and Empathic Approach to Preventing and Responding to Patient Harm
    Timothy B. McDonald, M.D., J.D.
    President
    MedStar Health Institute for Quality and Safety
    Columbia, Md.

    Martin J. Hatlie, J.D.
    Co-Director
    MedStar Health Institute for Quality and Safety
    Columbia, Md.

    Barbara Malizzo
    Patient Safety Advocate
    MedStar Health Institute for Quality and Safety
    Columbia, Md.

    Kristina Malizzo Chavez
    Patient Safety Advocates
    MedStar Health Institute for Quality and Safety
    Columbia, Md.

    This session will be a discussion of initiatives such as CANDOR that outline best practices in disclosing harm events to patients and families and including them on the health care team to mitigate and resolve errors in care. Engaging patients and families to help design improved models of systems-based health care delivery will serve to achieve the quadruple aim.

    4 p.m. — Closing Remarks
    Alison R. Williams, MBA-HCM, BSN, R.N.

    4:15 p.m. — Adjournment


    Continuing Education

    Participants must attend the program in its entirety and complete an evaluation to receive a certificate of completion and continuing education contact hours.

    Accreditation Statement
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    In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and the MHA Health Institute. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

    Credit Designation
    Nursing
    AXIS Medical Education designates this continuing nursing education activity for 5.25 contact hours.
    Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

    Quality Professionals — This program has been approved by the National Association for Healthcare Quality for 5.25 CPHQ continuing education credits.

    All Other Participants — A certificate of attendance for 5.25 clock hours will be provided.

    Requirements for Credit:

    • Attend/participate in the educational activity and review all course materials.
    • Complete the CE Declaration form online by 11:59 pm ET Friday, August 23. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation. Upon successful completion of the online form, your statement of completion will be presented to you to print.

    AXIS Contact Information
    For information about the accreditation of this program please contact AXIS at info@axismeded.org.

    Disclosure of Conflicts of Interest
    AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

    The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

     Name of Faculty or Presenter  Reported Financial Relationship
     Alison R. Williams, MBA-HCM, BSN, R.N.  Pending approval
     Leslie L. Porth, Ph.D., MPH, R.N.  Pending approval
     Jennifer Brinkman   
     Pending approval
     Laurie Hines  Pending approval
     Patti Bradley, MSN, WHNP-BC, R.N.
     Pending approval
     Martha Johnson
     Pending approval
     Kristen Turner
     Pending approval
     Stephen N. Njenga, MPH, MHA, CPHQ
     Pending approval
     Angela Herman-Nestor, MPA, CPHQ, PCMH-CCE
     Pending approval
     Bethany Johnson-Javois, MSW
     Pending approval
     Jackie E. Gatz, MPA, CHEP
     Pending approval
     Eric Clay
     Pending approval
     Arlo F. Stallion, MHA, BSN, R.N.
     Pending approval
     Shawn W. Billings
     Pending approval
     Cindy Davis, RHIA
     Pending approval
     Jason Klaus
     Pending approval
     Tim Rudder, LMSW
     Pending approval
     Timothy B. McDonald, M.D., J.D.
     Pending approval
     Martin J. Hatlie, J.D.
     Pending approval
     Barbara Malizzo
     Pending approval
     Kristina Malizzo Chavez
     Pending approval

    The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

     Name of Planner/Manager  Reported Financial Relationship
     Rita F. Kay  Nothing to disclose
     Dee Morgillo, M.Ed., CHCP  Nothing to disclose
     Holly M. Hampe, D.Sc., R.N., MHA, MRM  Nothing to disclose


    Disclaimer
    Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

    Americans With Disabilities Act
    In compliance with the Americans With Disabilities Act, we will make every reasonable effort to accommodate your request. For any special requests, please contact the MHA Health Institute at 573/893-3700 before the meeting dates.