Case Management Boot Camp: Acute Care Case Management — Roles, Functions, Models and Outcomes — Part II of III

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Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Health Institute
Health Institute

Date & Time

Tuesday, Feb. 5
12:30 - 2:30 p.m.

Register on or before Tuesday, Jan. 29, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Each additional phone line connection will be charged a registration fee. Get more value by inviting colleagues to join you on the one connection.

This webinar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.


Anyone involved with transitions in care including COOs, CNOs, nurses, case managers, nursing directors, social workers, case management personnel, social work staff, quality management directors, hospitalists, physician advisors and other interested personnel.

The following program content was provided by the speaker.


This webinar will review contemporary, best practice case management roles and models. It will begin with the contemporary case management roles used in hospitals today, followed by a model review, which will include descriptions of the two most commonly used models and the key differences between them, as well as how they should be designed and structured. Our speaker will discuss the pros and cons of each model and how a department is designed to accommodate each model. The best practice staffing ratios for each model will be reviewed as they apply to the roles of the R.N. case manager and the social worker, as well as strategies for optimizing existing resources.

The expected outcomes of a contemporary case management department will be reviewed along with how to align these outcomes with the hospital’s strategic plan. This is vital in an era of health care reform where quality and cost outcomes affect the hospital’s reimbursement and publically reported data. Designing a case management report card has to start with the identification of the indicators that your department wants to track and trend. Finally, there will be discussion of how to report this information and how to use it for performance improvement.


At the conclusion of this session, participants will be able to:

  • explain the roles and functions of acute care case managers and social workers
  • describe the best practice case management models in the acute care setting
  • formulate how to staff a case management department
  • discuss the most contemporary case management outcomes
  • list the steps for developing your own case management report card


Toni G. Cesta, Ph.D., R.N., FAAN
Founding Partner
Case Management Concept, LLC

Toni G. Cesta, Ph.D., R.N., FAAN is a founding partner of Case Management Concepts, LLC, a consulting company that assists institutions in designing, implementing and evaluating case management models in the acute care, emergency department and outpatient settings. Dr. Cesta writes a monthly column called "Case Management Insider" in the Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.