Unconscious Bias, Stereotypes & Discrimination in the Healthcare Setting

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Start Time:12:00 AM
End Time:12:00 AM
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Additional Information

Provided by MHA Health Institute
Health Institute

Date & Time

Thursday, Jan. 10
9 - 11 a.m.

Register on or before Friday, Jan. 4, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Each additional phone line connection will be charged a registration fee. Get more value by inviting colleagues to join you on the one connection.

This webinar is being offered at a reduced registration fee to MHA-member hospitals thanks to a generous contribution from the MHA Management Services Corporation.


This session is recommended for all clinical and nonclinical health care personnel.

The following program content was provided by the speaker.


In spite of more than 40 years of civil rights law, inequality continues based on sex, race, disability and other protected classes as it relates to levels of education, poverty and success. Unconscious bias, sometimes called implicit bias, influences the inequalities. Stereotypes, which operate unconsciously, are at the heart of our unconscious biases. Even those of us who swear we are not biased have unconscious bias. To add to the problem, people are resistant to accepting behavior that is inconsistent with their stereotypes, while accepting behavior that is consistent with stereotypes. Unconscious biases play havoc with discrimination in the workplace, including hiring and promotion practices. Courts have recognized the existence of unconscious discrimination since the earliest Title VII decisions and have stated specifically that Title VII reaches this form of discrimination.


At the conclusion of this session, participants will be able to:

  • define unconscious bias and its role in discrimination
  • examine the role of stereotypes in unconscious bias
  • discuss implicit association test
  • identify steps in minimizing unconscious bias


Dr. Susan Strauss, Ed.D, R.N.
Trainer, Consultant
Strauss Consulting
Burnsville, Minn.

Dr. Susan Strauss, Ed.D, R.N., is a national and international speaker, trainer and consultant on workplace and health care violence, and she is a recognized expert on workplace and school harassment and bullying. Dr. Strauss has been the director of quality improvement and has assisted organizations in planning workplace violence programming. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, health care, law and government organizations from both the public and private sector. Dr. Strauss has conducted research examining physician misconduct in the operating room and has written more than 30 books, book chapters and journal articles on harassment, bullying and related topics. She has a doctorate in organizational leadership.

Dr. Strauss is a registered nurse, has a bachelor’s degree in psychology and counseling, a master’s degree in community health, and a professional certificate in training and development.