Rethinking the Workforce: Strategies for Establishing a Volunteer Nurse Program

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Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Health Institute
Health Institute

Date & Time

Wednesday, Jan. 31, 2018
Noon - 1 p.m.

Register on or before Tuesday, Jan. 30, to ensure delivery of instructional materials.

Once registered, you will receive a confirmation email with instructions on how to join.

This complimentary webinar is being offered through a generous contribution from the MHA Management Services Corporation. Invite colleagues to join you — one connection per facility is encouraged.


Hospital volunteer program coordinators, managers, supervisors, nursing managers and chief nursing officers

The following program content was provided by the speaker.


As workforce shortages continue to challenge the health care industry, volunteer nurses can help. Volunteer nurses take on many different roles in caring for patients. Regardless of specific duties, volunteer nurses are given the freedom to devote extended amounts of time to one patient, if needed. This flexibility allows volunteer nurses to deliver one-on-one direct patient care — the reason many individuals originally joined the nursing profession.

Learn from Candy Bizelli-Heidbreder of Mercy St. Louis about their award-winning program that began in 2002. The Mercy Hospital St. Louis Volunteer Nurse Program has received the American Hospital Association's Award for Volunteer Excellence, the Missouri Hospital Association's Award for Excellence and the American Society of Directors of Volunteer Service's Extraordinary Program Award.

Find out how you can start a Volunteer Nurse Program in your hospital by registering for this webinar today.


  • discuss the nursing shortage and the need to become creative in providing care at the bedside
  • identify the benefits of a Volunteer Nurse Program
  • explain the volunteer nurse's role and scope of responsibility in the hospital setting
  • discuss the process for drafting a proposal and implementing a Volunteer Nurse Program in a health care organization
  • determine how to encourage a nurse to volunteer their time


Candy Bizelli-Heidbreder
Supervisor/Coordinator Volunteer Nurse Program
Mercy St. Louis
St. Louis

Bizelli-Heidbreder began her health care career at Mercy in 1983. Since then, she has served in several areas throughout the hospital, including the ICU, cardio/pulmonary rehab, organizational development, infection prevention and as a clinical nursing instructor. Most recently, Bizelli-Heidbreder led the Volunteer Nurse Program, Mercy Service Clinical Volunteer and Shepherd’s Watch Program.