Healthcare Human Resources Spring Conference

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Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Health Institute
MHA Health Institute Logo

Supported by the Missouri Society for Healthcare Human Resources Administration

Sponsored by APS

Dates & Location

Thursday, April 26, and Friday, April 27

Camden on the Lake
2359 Bittersweet Road
Lake Ozark, Mo.

Register on or before Thursday, April 12.

MSHHRA member — $265
Non-MSHHRA member — $290*

*The Missouri Society of Healthcare Human Resources Administration is pleased to announce a 2018 Spring Conference Membership Drive. Conference attendees who were not members in 2017, will receive a free 2018 MSHHRA membership — a $75 value! Click here to learn more about MSHHRA membership.

The registration fee includes breakfasts, lunches, refreshments and program materials. A confirmation will be emailed guaranteeing registration before the program. This seminar is being offered at a reduced registration fee to MHA-member hospitals because of a contribution from the MHA Management Services Corporation. This seminar also is eligible for use of the MHA Health Institute coupon. Coupons were mailed to MHA-member hospital CEOs in mid-December.

Hotel Reservation

Request MHA Health Institute room rate of $128 + tax

Group code: MHAM0418
Hotel cutoff date: Monday, March 26


Upon completing the program, participants will be able to:

  • assess your department workforce plan
  • discuss human resources roles in workforce planning for future models of care
  • assess your organization’s transition to developing a future workforce strategy
  • identify new changes in employment law
  • discuss recent and pending judicial decisions that will impact organizational employment law compliance
  • identify at least three mindful practices to boost individual emotional intelligence
  • identify at least three mindful practices to help grow mindfulness and resilience within teams and organizations
  • identify and prioritize core recruiting gaps
  • explain and list the main steps in creating a grow-your-own strategy
  • discuss safe termination of employees using proper room setup, communication and security procedures
  • describe de-escalation, conflict resolution training techniques and employee awareness training development
  • identify actual workplace violence warning signs focusing on pre-incident indicators
  • identify filters (your brain tape recorder), and be more confident about who you are as a leader
  • illustrate four easy communication steps to giving feedback – the good, the bad and the ugly
  • learn to communicate with people who are not like you


Thursday, April 26

8:30 a.m. — Registration/Breakfast

9 a.m. — Welcome and Introductions
Sheri M. Atteberry
MSHHRA President
Manager, Human Resources
Mercy Hospital Lebanon
Lebanon, Mo.

9:15 a.m. — Health Care Workforce: How did we get here? Where do we go?
Mary Becker
Senior Vice President of Strategic Partnerships and Communications
Missouri Hospital Association
Jefferson City, Mo.

10:15 a.m. — Break

10:30 a.m. — Quadruple Aim “Workforce Challenges and Opportunities in the Future”
Rhonda Anderson, R.N., DNSc (h), FAAN, FACHE
Principal Owner and Healthcare Consultant
RMA Consulting of Arizona
Scottsdale, Ariz.

Among the many issues facing health care leaders, not least among them is the question of who will be the workforce to provide care for a growing, diverse and aging population in the future. A myriad of workforce issues are impacting patient care, including the dynamics of a changing payment and delivery system. There is a critical need to elevate and integrate workforce discussions with strategic planning by highlighting key workforce challenges and identifying solutions through innovative approaches and opportunities. The triple aim can’t be achieved without a workforce strategy and plan, thus the quadruple aim!

Noon — Lunch (provided)/Networking

1 p.m. — Employment Law Updates
Timothy A. Davis
Managing Partner
Attorney At Law
Constangy, Brooks, Smith & Prophete
Kansas City, Mo.

Mr. Davis will discuss human resources leadership on new and developing areas of labor and employment law.

2:30 p.m. — Break

2:45 p.m. — Mindfulness for Leadership Excellence
Lyndley O’Dell, M.S., PHR, SHRM-CP
Program Consultant
Maryland Healthcare Education Institute
Elkridge, Md.

This interactive session will examine the relationship between mindfulness and emotional intelligence, a foundational component of leadership excellence. In the complex and challenging environment of health care, it is more important than ever that human resource professionals practice mindfulness as a means of role modeling exemplary leadership behaviors and achieving results.

3:45 p.m. — What Talent Shortage? Grow Your Own Future Workforce
David Wilkins
Chief Marketing Officer
Nashua, N.H.

Do you feel like you are on a never-ending treadmill of sourcing and recruiting hard-to-fill roles? Yet simultaneously turn away new nursing graduates for lack of experience? Maybe it’s time to change your game. In this session, you will be presented with an alternative to a recruiting-only strategy for talent acquisitiona grow-your-own strategy. As a group, we will discuss the research underlying this approach, why it’s so critical today given the growing scarcity of certain roles, and the basic framework to get started on your own journey. Walk away with an understanding of the core research underlying the grow your own strategy, how to identify and prioritize core recruiting gaps, and benefits of this change in approach, in terms of time-to-fill, retention and career pathing for new grads.

4:45 p.m. — Adjournment

Friday, April 27

7:30 a.m. — Registration/Breakfast
Membership Meeting

8:15 a.m. — Open Forum Round Table Discussion
Moderated by Sheri M. Atteberry
MSHHRA President
Manager, Human Resources
Mercy Hospital Lebanon
Lebanon, Mo.

Join your fellow HR professionals to discuss topics and issues, industry trends, and developments affecting human resources. This session is open to all conference attendees.

9 a.m. — Strategies for Reducing the Risk and Anxiety Surrounding Workplace Violence
Brian Uridge
Project Consultant
Compliance One Group
Kalamazoo, Mich.

Participants will gain an understanding of actual workplace violence statistics and prevention in health care. We will discuss identification of actual workplace violence warning signs focusing on pre-incident indicators. Create workplace violence scenario-based training designed for the health care environment. Learn de-escalation, conflict resolution training techniques and employee awareness training development. Foster a culture of safety through the development of trust, transparency and training. Walk away with tips for safe termination of employees using proper room setup, communication and security procedures.

10:30 a.m. — Break

10:45 a.m. — Personality Types – It Takes 4 to Tango
Candy Whirley, M.M., CSP
SBG Services, LLC
Waverly, Mo.

There are four main personalities in the workplace. The differences between these four personalities can sometimes make communication difficult. We often try to communicate with other people (personalities) how we want to be communicated with, not how THEY want to be communicated with. So what happens? We have communication break downs, negotiation let-downs and delegation fall-downs.You will learn the strengths, weaknesses, irritations and affirmations for each type. You will discover who drives you crazy and why!

12:15 p.m. — Adjournment

Continuing Education

Participants must attend the program in its entirety and participate in all group activities to receive a certificate of completion and continuing education contact hours.

HRCI — This activity has been approved for Recertification Credit Hours Awarded: 9 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

SHRM — MHA Health Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 9 PDCs for the SHRM-CPSM or SHRM-SCPSM.

All Other Participants — a certificate of attendance for 9 clock hours will be awarded.

For More Information

Contact Jean Klindt
Manager of Workforce Programs
573/893-3700, ext. 1337