Employment Issues That Affect the Hospital’s Bottom Line

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Why Understanding Employment Best Practices Is An Inherent Part Of Financial Governance

Provided by MHA Health Institute
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Date & Time

Thursday, Oct. 19, 2017
10 - 11:30 a.m.

Trustee Webinar

Thanks to a contribution from MHA Management Services Corporation, this webinar is complimentary for MHA-member hospitals.

Register on or before Monday, Oct. 16, to ensure delivery of instructional materials.

The registration is for one complimentary connection for each MHA-member hospital. Additional connections will be $225 each.


This program will be valuable to anyone who serves on a board of directors, board of trustees, or other governing body for a health care provider.

The following program content was provided by the speaker.


The health care industry is heavily reliant on people — both as patients and as employees. As reimbursement models continue to trend toward quality-based measures, the patient experience is more important than ever. Because there is a direct correlation between a positive patient experience and employee satisfaction, employment issues can significantly impact the hospital’s financial health. This webinar will cover various employment issues that affect the organization’s bottom line, and offer guidance to board members so that they can better address them.


  • develop a better understanding of three primary roles of the board: policymaking, making strategic decisions, and overseeing the organization’s activity
  • review various employment issues that impact a hospital’s financial health
  • receive guidance and best practices on how to address employment issues that affect the hospital’s bottom line


  • The role of the board: making policy, making decisions, strategic planning
  • How employment issues relate to a board’s key functions
  • Specific employment issues that can affect the hospital’s bottom line
  • Steps the board can take to address problematic employment issues through its role as overseer
  • Information the board can request to better evaluate employment issues’ impact on the hospital’s financial health


Kevin Troutman
Fisher Phillips

Besides litigating cases in a variety of subject areas and jurisdictions, Kevin Troutman regularly advises clients regarding day-to-day employment questions, with emphasis on finding practical business solutions that minimize employers’ legal exposure. He has successfully handled lawsuits and administrative proceedings involving various claims of discrimination, sexual and other types of harassment, retaliation, Americans with Disabilities Act and Family and Medical Leave Act violations, wage and hour matters, Occupational Safety and Health Administration violations, whistleblower and False Claims Act retaliation, defamation and related torts. He also has helped clients deal with union-related issues, including unfair labor practice charges and organizing efforts.

In addition to his experience as a lawyer, Troutman has more than 15 years of experience as a human resources executive in the health care industry, including a period when he was responsible for 22 hospitals in five states.

Troutman chairs the firm’s national Healthcare Practice Group and has been a speaker at many industry and human resources events. Community-conscious, Troutman has served on various Boards of Directors, including a community hospital, private schools and the Katy Area Chamber of Commerce. He is “AV” Peer Review rated by Martindale-Hubbell.

Jaklyn Wrigley
Fisher Phillips

Jaklyn Wrigley represents employers in Mississippi and Florida courts, as well as state and federal agencies. Focusing largely on the health care industry, Wrigley’s practice includes litigating employment related disputes involving wrongful discharge, Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Family and Medical Leave Act, the Fair Labor Standards Act, immigration litigation, whistleblower and fraud claims, non-compete and other restrictive covenant agreements, and other regulatory-driven retaliation claims. She also counsels employers regarding a variety of employment matters, including day-to-day best practices, employee handbooks and health care entity bylaws, wage and hour compliance, I-9 compliance, all types of employment contracts, employee and medical staff separation, and management training, among other things. Throughout the last several years, Wrigley has applied special emphasis on guiding employers through issues concerning gender identity, sexual orientation and gender equity.

As a member of the firm’s Healthcare Practice Group, Wrigley frequently contributes articles and other expertise on labor and employment issues impacting the health care industry. Wrigley also is an active member of the American Health Lawyers Association, American College of Healthcare Executives, and the Mississippi Healthcare Association.