Holding the CEO Accountable: Best Practices for Evaluating and Improving Performance

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Trustee Webinar

Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Health Institute
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Date & Time

Wednesday, Aug. 16, 2017
10 - 11:30 a.m.

Thanks to a contribution from MHA Management Services Corporation, this webinar is complimentary for MHA-member hospitals.

Register on or before Friday, Aug. 11, to ensure delivery of instructional materials.

The registration is for one complimentary connection for each MHA-member hospital. Additional connections will be $225 each.


This program will be valuable to anyone who serves on a board of directors, board of trustees, or other governing body for a health care provider.

The following program content was provided by the speaker.


Health care presents a constantly evolving challenge. In the wake of this unpredictability, solid and visionary leadership is critical for long-term success. The organization’s board is directly responsible for placing the right person in charge. But, knowing who to choose, how to evaluate and correct performance, or when to move on, can present all new challenges. This program will provide guidance and best practices to board members so that they are better equipped to manage the health care organization’s CEO.


  • develop a better understanding of the role of the board and the role of the executive, and receive tips on how to select a CEO who is right for the organization
  • discuss how to identify performance issues and early warning signs that the executive may not be the best fit for the organization
  • review various strategies on how to effectively communicate performance issues and how to correct them
  • discuss best practices for making tough decisions and planning for the future


  • why holding the CEO accountable is critical to the success of your organization
  • governance versus management: who does what
  • beginning the relationship: how to choose the CEO that is right for your organization
  • evaluating the CEO’s performance
  • improving the CEO’s performance
  • making tough decisions: when it’s time to part ways and how to prepare for a separation


Kevin Troutman
Fisher Phillips

Besides litigating cases in a variety of subject areas and jurisdictions, Kevin Troutman regularly advises clients regarding day-to-day employment questions, with emphasis on finding practical business solutions that minimize employers’ legal exposure. He has successfully handled lawsuits and administrative proceedings involving various claims of discrimination, sexual and other types of harassment, retaliation, Americans with Disabilities Act and Family and Medical Leave Act violations, wage and hour matters, Occupational Safety and Health Administration violations, whistleblower and False Claims Act retaliation, defamation and related torts. He also has helped clients deal with union-related issues, including unfair labor practice charges and organizing efforts.

In addition to his experience as a lawyer, Troutman has more than 15 years of experience as a human resources executive in the health care industry, including a period when he was responsible for 22 hospitals in five states.

Troutman chairs the firm’s national Healthcare Practice Group and has been a speaker at many industry and human resources events. Community-conscious, Troutman has served on various Boards of Directors, including a community hospital, private schools and the Katy Area Chamber of Commerce. He is “AV” Peer Review rated by Martindale-Hubbell.

Jaklyn Wrigley
Fisher Phillips

Jaklyn Wrigley represents employers in Mississippi and Florida courts, as well as state and federal agencies. Focusing largely on the health care industry, Wrigley’s practice includes litigating employment related disputes involving wrongful discharge, Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Family and Medical Leave Act, the Fair Labor Standards Act, immigration litigation, whistleblower and fraud claims, non-compete and other restrictive covenant agreements, and other regulatory-driven retaliation claims. She also counsels employers regarding a variety of employment matters, including day-to-day best practices, employee handbooks and health care entity bylaws, wage and hour compliance, I-9 compliance, all types of employment contracts, employee and medical staff separation, and management training, among other things. Throughout the last several years, Wrigley has applied special emphasis on guiding employers through issues concerning gender identity, sexual orientation and gender equity.

As a member of the firm’s Healthcare Practice Group, Wrigley frequently contributes articles and other expertise on labor and employment issues impacting the health care industry. Wrigley also is an active member of the American Health Lawyers Association, American College of Healthcare Executives, and the Mississippi Healthcare Association.