Preventing Avoidable Readmissions: The Art & Science of Post Discharge Calls — Studer Group

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Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Health Institute
Health Institute

Date & Location

Wednesday, Sept. 13, 2017

Hilton Garden Inn
Conference Center
3300 Vandiver Drive
Columbia, Mo.

Register on or before Wednesday, Sept. 6.

MHA-member — $350
Nonmember — $450

The registration fee includes continental breakfast, refreshments, lunch and program materials. This seminar is being offered at a reduced registration fee to MHA-member hospitals because of a contribution from MHA Management Services Corporation.

MHA mailed coupons to MHA-member hospital CEOs on Jan. 13. One coupon may be applied toward your registration fee.

Hotel Reservation

Request MHA Center for Education room rate: $ 99 + tax
Group code: MHA17
Hotel cut-off date: Thursday, Aug. 24


case managers, chief nursing officers, social workers, hospitalists, nurse leaders, nurses and chief medical officers, care coordinators, patient experience and quality staff


High reliability organizations have an intentional pre-occupation with failure; from failure often comes our greatest learning. The Centers for Medicare & Medicaid Services estimates that approximately 20 percent of its beneficiaries are readmitted within 30 days of their initial admission. If only 50 percent of these readmissions are avoidable (and the literature is clear on this), that’s a 10 percent defect rate. In the context of high reliability, an avoidable readmission would be viewed as a failure … one we can and should learn from. Readmissions are costly and not correlated with improved clinical outcomes. Readmissions are a source of great dissatisfaction for patients, influencing their provider selection decisions, which ultimately have an impact on market share. And, readmissions now impact hospital financial performance. There is clearly a lot at stake!

This session will include information on high reliability and why there is a strong movement afoot to become recognized as a high reliability organization. The impact of readmissions, such as quality, cost and patient experience, will be explored. And, this session will offer learning on several key, evidence-based strategies, such as interdisciplinary rounding, medication reconciliation, high impact discharge folders, discharge rounding and post discharge calls, as examples. The need to decrease readmissions is an urgent cost, quality and patient experience imperative; it’s an urgent imperative for high reliability. This session is designed to deliver the knowledge and tactical strategies needed to help your organization reduce avoidable readmissions and to become more highly reliable tomorrow!


  • High reliability organizations – what’s all the buzz about and why should we want to be part of this rapidly swelling movement?
  • The facts about readmission.
  • The impact of readmissions across key stakeholder groups.
  • Evidence-based strategies to help eliminate avoidable readmissions.


Upon completion of this program, participants will be able to:

  • recall the common traits of high reliability organizations
  • describe the impact of avoidable readmissions across key stakeholder groups
  • implement or enhance current implementation of one evidence-based readmission avoidance strategy to help your organization achieve higher reliability


8 a.m. — Registration/Continental Breakfast

8:30 a.m. — Program

10:15 a.m. — Break

10:30 a.m. — Program

Noon — Lunch (provided)

1 p.m. — Program

2:15 p.m. — Break

2:30 p.m. — Program

3:30 p.m. — Adjournment


Vikki Choate, MSN, RN-BC, CCM
National Speaker
Studer Group
Pensacola, Fla.

Vikki Choate is a registered nurse with more than 30 years of health care experience. Her health care career has spanned the continuum and includes expertise on both the payer and provider sides of care delivery. Prior to joining Studer Group, Choate served as the System Vice President of Performance Improvement and the Chief Quality Officer. In her role, she was responsible for quality in the hospital, in the system’s employed physician groups, and in the system’s locally managed HMO. The functions that reported to her included quality, accreditation and regulatory compliance, infection prevention, data management, risk management, case management, and process improvement.

Choate is a graduate of the University of Maine and American Sentinel University where she earned her BSN and MSN (organizational leadership) degrees. She holds two certifications in case management, a certification in disease management and health care quality. She also has earned the patient safety officer designation through the Intermountain Health Care’s Advanced Training Program for Healthcare Quality Improvement Executives.

Choate is a recognized leader in case management and for the last four years, she has been selected to speak at the annual Case Management Society of America conference on topics of national interest.

Continuing Education

Participants must attend the program in its entirety to receive a certificate of completion and continuing education contact hours.

ACHE: Missouri Hospital Association is authorized to award 5.5 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

All Other Participants — A certificate of attendance for 5.5 clock hours will be awarded.