The Dauntless Nurse: Communication Confidence Builder

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Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Center for Education

Date & Time

Thursday, April 20, 2017
12:30 - 1:30 p.m.

Register on or before Thursday, April 13, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Additional phone line connections each will be charged a registration fee. Multiple participants on the same connection is encouraged. Get more value by inviting colleagues to join you!

This webinar is being offered at a reduced registration fee to MHA-member hospitals because of a contribution from MHA Management Services Corporation.


nursing staff including CNOs, nurse educators, nurse managers, and nurse supervisors

The following program content was provided by the speaker.


America needs nurses who are bold and intrepid; who have the confidence and skill to represent this noble profession. And at no other time in history have their voices been so desperately needed. Hospital-based errors are now the third leading cause of death in America, despite our professional ethic of “First Do No Harm.” And recent surveys show that the majority of nurses are still avoiding difficult conversations. In addition, the health of Americans is insidiously declining as the rates of cancer, diabetes and obesity steadily rise.

Ultimately, it is the confidence and skill with which we hold our everyday conversations that will pave the way to a future time when our patients are safe, our voices are heard, and the skills and knowledge of this incredible profession are valued and utilized.


  • discuss two reasons why the world needs nurses who are dauntless
  • assess your confidence level in mastering challenging conversations
  • identify a conversation you have been avoiding and apply the DESC model
  • discuss how and why courage plays a critical role in becoming dauntless


Kathleen Bartholomew, R.N., M.N.
Healthcare Consultant
National Speaker and Author

Kathleen Bartholomew has been a national speaker for the nursing profession for the past eleven years. Previously, as the manager of a 57 bed surgical unit in Seattle, Bartholomew quickly recognized that creating a culture where staff felt a sense of belonging was critical to retention. During her tenure as manager, staff, physician and patient satisfaction improved significantly as she implemented her down‐to earth strategies for creating community. She also is an expert on hospital culture and speaks internationally to hospital boards, the military, leadership and staff about safety, communication, cultural change and power. She is the author of several nursing‐focused books as well.