Strategies of Success for Department Heads

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Start Time:12:00 AM
End Time:12:00 AM
Contact Information
Additional Information

Provided by MHA Center for Education

Date & Time

Wednesday, May 24, 2017
10 - 11 a.m.

Register on or before Friday, May 19, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The webinar registration fee is for one phone line connection. Additional phone line connections each will be charged a registration fee. Multiple participants on the same connection is encouraged. Get more value by inviting colleagues to join you!

This webinar is being offered at a reduced registration fee to MHA-member hospitals because of a contribution from MHA Management Services Corporation.


department heads, supervisors, human resources, senior leadership, quality improvement/marketing/patient satisfaction departments

The following program content was provided by the speaker.


Do your department heads have an understanding of the basic managerial competency skill sets necessary for success in their role as the manager/leader/change agent, cheerleader and representative for staff, patients and senior management? Their role is complex; torn between meeting the goals imposed by senior management (the tops) and meeting the needs of their own staff (the bottoms).

This webinar will provide information ranging from the orientation of managers, to key concepts for effectively managing presentations to the senior management team. A manager’s success is an ongoing journey in acquiring competency in a diverse set of skills. The skill sets are inter-related and each requires a disciplined approach.


  • list the basic role responsibilities of a manager/department head
  • describe the orientation process for a manager/department head
  • define the key concepts for adult learning for effective staff education
  • name the most effective leadership style for daily operations
  • state three techniques for effective communications
  • recall three approaches for a successful presentation


  • Middle management dilemma
  • Role and reactions of the tops/middles/bottoms
  • Role responsibilities
  • Basic components of the job description
  • Role transition to manager
  • Orientation process
  • Leadership style
  • Emotional intelligence understanding yours and others
  • Four components comprising EI
  • Knowing when and how to confront issues
  • Hiring the right staff
  • Four stages in the interviewing process
  • Five types of questions for an effective interviewing process
  • The signature interview
  • Communicating effectively
  • Principles of adult learning key concepts
  • Presentation skills basic skill sets
  • Time management
  • Living a balance life taking care of yourself


Barbara Faruggio, M.S., R.N.
Clinical Integration Specialists LLC
Lavallette, N.J.

Barbara Faruggio is a principal of Clinical Integration Specialists LLC, a consulting group offering diverse services in the areas of hospital operations, case management, clinical costing, pathway “revitalization” and outcomes management. Faruggio has more than 20 years of experience as a vice president for patient care services in a variety of settings. Her responsibilities included the development of a home health department, geriatric service line and a clinical costing system. Later, as a nursing executive of an integrated system which included 1,000 acute care beds, three long-term care facilities, and a 130-bed, free-standing behavioral health center, Faruggio focused on the development of inter-facility clinical guidelines and staff relationships.