Provision of Care: Treatment and Services

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Start Time:12:00 AM
End Time:12:00 AM
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Provided by MHA Center for Education

Date & Time

Tuesday, May 9, 2017
10 - 11:30 a.m.

Register on or before Thursday, May 4, to ensure delivery of instructional materials.

MHA members — $225
Nonmembers — $275

The registration fee is for one connection. One webinar registration/connection allows for an unlimited number of participants. Dial-in information is for one physical location, so encourage staff to join you!

This webinar is being offered at a reduced registration fee to MHA-member hospitals because of a contribution from MHA Management Services Corporation.


clinical care providers, medical staff, patient safety officers, nurses, pharmacists, performance improvement staff, risk managers, joint commission coordinators, administrators and compliance officers

Program agenda information coming soon.

The following program content was provided by the speaker.


This program is for clinical staff of all levels and all disciplines. The Joint Commission Standards really are about the patient. We follow standards because they are the right thing to do not because TJC says we must. We are preparing for our next patient, not our next survey.

This chapter covers patient care in health care facilities. We will review the standards as they would be surveyed by TJC and Centers for Medicare and Medicaid Services; it is all about documentation. We also will discuss how these standards fit into the SAFER Matrix.


  • list challenging standards from the provision of care, treatment and services
  • discuss actions that lead to non-compliance
  • discuss examples of best practice that lead to compliance


  • TJC basics and scoring
  • Pain management
  • Fall management
  • Plans of care
  • Providing care
  • Sedation/anesthesia
  • Restraints


Sandra M. McRae, BSN, R.N., MPH
Patient Safety and Healthcare Consulting and Education Company
Columbus, Ohio

Sandra McRae has experience in all levels of health care. She served as consultant and faculty for The Joint Commission from 1989 to 2004. In addition to being president of her own company, McRae brings outstanding experience as a nurse executive, administrator, risk manager, and patient safety and performance improvement expert to her role as a consultant. She is the clinical/TJC consultant for the Florida Hospital Association.

McRae assisted in the development of the Veterans' Administration National Center for Patient Education. In 2009-2010, she developed the Veterans' Administration National template for medical staff bylaws. She consults with multiple VA facilities and programs.

McRae taught a wide range of programs for TJC Department of Education and was consistently rated the highest of all faculty. She was one of only three people selected by TJC to do the nationwide education on the new 2004 standards and survey process. She spent a month in the Kingdom of Saudi Arabia teaching continuous quality improvement. McRae also has gone to Egypt and Ireland to help both countries begin the development of standards and an accreditation process. She has published Patient Care Trainee-Educational Employment, and her research has included a grant from Abbott Laboratories and work with the University of Florida in Perceptions of Education.