| Purpose |
The Health Care Leadership Series is a comprehensive
leadership training curriculum designed to assist
hospitals in developing effective internal leaders. Participation
in the Health Care Leadership Series will
help drive organizations to higher levels of quality
performance. The series provides professional development
education and tools to enhance the skills and
abilities of hospital mid-level managers leading staff in today’s challenging health care environment.
|
| Who Should Attend |
Individuals new to hospital supervisory or mid-level
management positions or individuals seeking an
in-depth management educational review will benefit
from the Health Care Leadership Series. Staff who
are on the “leadership track” but who are not currently
in management positions also are encouraged
to participate. |
| Structure |
The Health Care Leadership Series consists of
seven one-day training sessions to be held monthly
on Fridays, beginning in September and ending in
March. There will be no session in December.
Registration begins at 8:30 a.m., with the program scheduled from 9 a.m. to 3:30 p.m. Sessions will be
held at the Lodge of Four Seasons in Lake Ozark.
|
| Attendance |
Participation in the Health Care Leadership Series
requires a significant time commitment from both
the individual and the employer. Students must
complete a minimum of five sessions to graduate. If
your schedule does not allow your full participation,
please consider waiting until next year to apply. Only
individuals accepted into the program may attend the
Health Care Leadership Series. No substitutions will
be permitted. |
| Schedule |
Session 1 — Sept. 12
“Achieving Performance Excellence Through Self-Assessment” |
Knowing yourself is key to building solid personal
and professional relationships. During this session,
you’ll identify your basic communication, decision-making and leadership style using an individual
personality/work style survey. Based on the results,
you’ll gain a better understanding of your strengths
and identify your limitations. Subsequently, you’ll
learn to motivate, train and counsel employees more
effectively and achieve performance excellence.
Objectives
- identify the strengths and limitations of each behavior style
- describe variations in how individuals communicate at work
|
Session 2 — Oct. 3
“Developing an Effective Leadership System” |
Strategic planning, including mission, vision and
values, is a fundamental way in which organizations
establish direction. Learn to be a leader within your organization by developing and implementing a strategic
plan for your employees. During this informative
session, you’ll also enhance your performance
review skills and discover how to use these reviews to
improve overall effectiveness.
Objectives
- describe the key roles of leaders
- develop performance reviews
|
Session 3 — Nov. 21
“Exceeding Customers’ Expectations” |
Everyday, we strive to satisfy our customers. Of
course, sometimes that’s easier said than done. Join
this interactive session to learn how you can
systematically target potential customers, determine
their needs, provide excellent customer service and,
in return, gain their loyalty. You’ll learn various
methods for listening and learning from customers,
including how to segment customer groups. The
speaker also will describe how to use customer
responses to drive performance improvements in
your hospital and encourage repeat business.
Objectives
- describe how to use information about customer needs, requirements and expectations
- describe why listening to customers is important
- describe how to manage customer relationships
- develop a process to determine customer satisfaction and loyalty
|
Session 4 — Jan. 9
“Producing a High-Performing Workforce” |
“Let’s do it the same way we did it last year.” How
many times have you heard a manager say that? Too
often, leaders rely on the past instead of designing
work to fit your actual, current needs. This session
will teach you to develop high performance work
systems using individuals, teams and natural work
groups. You’ll also learn to create a performance management
system and review methods for determining employee satisfaction.
Objectives
- develop an effective work system
- describe the importance of rewarding and recognizing employees
|
Session 5 — Feb. 6
“How to Design Manage and Improve Workplace Processes” |
Are there routine processes in your department that
are cumbersome or difficult to manage? During this
session, you’ll discover a step-by-step cure — simple
project-management tools that systematically streamline
handoffs, minimize waste and maximize your
performance.
Objectives
- design processes systematically
- develop systematic processes of improvement
- describe how to manage an improvement process
|
Session 6 — March 6
“Budget and Health Care Finance Basics” |
Clearly, financial processes are vital to your organization’s
success. In this session, you’ll learn about basic
hospital financial functions and how you contribute
to your hospital’s overall financial health. Starting
with the budget process, this presentation will outline
the processes for basic capital and operating budgets
and developing budget targets. You’ll gain an understanding
of the link between budgeting, strategic
planning and achieving the organization’s mission. A
review of organizational cost drivers and departmental
productivity measures also will be discussed.
Objectives
- explain the roles of those involved in financial management
- identify the components of a basic hospital financial statement
- describe the importance of budgeting
- identify the components of departmental performance reports
- describe how to develop a performance dashboard for your department
|
Session 7 — March 27
“Health Care Environment and Resources” |
MHA offers numerous resources and services to its
member hospitals. During this final session, our staff
will discuss current advocacy, regulatory and legal
issues that directly affect your job and your hospital
community. Membership, data, health improvement,
communications and educational resources also
will be featured. A special ceremony celebrating the
completion of the Health Care Leadership Series will
conclude the session.
Objectives
- list resources available through MHA
- describe how to become more involved in shaping health care in Missouri
|
| Faculty |
Faculty will be provided through the MHA Center
for Education.
|
| Location and Lodging |
|
Reservations for overnight accommodations
must be made at least 30 days before each
session to receive the MHA Center for
Education room rate of $109.
Lodge of the Four Seasons
Horseshoe Bend Parkway
Lake Ozark, Mo.
573/365-3000
Request MHA Center for Education room rate:
$109 + tax, single/double |
| Registration/Participation Process |
The registration fee for the seven-session Health
Care Leadership Series is $995 per person and
includes continental breakfasts, lunches, refreshments
and all program materials. You must register for the entire series. Registration is not allowed for individual sessions.
Class size is limited
to 50 students, and registrations will be accepted on
a first-come, first-served basis. A maximum of three
students from each hospital will be accepted, and
students must represent clinical, ancillary and support
areas. All registrations
must include approval from the hospital’s chief executive officer. Online registrations will not be processed until participants fax the registration form with the chief executive officer’s approval. You will be notified by Friday, Aug. 8, of
your acceptance into the program.
Please make checks payable to MHA Center for Education and return them with the registration
form to P.O. Box 60, Jefferson City, MO 65102-0060 before Friday, July 25. Payment by Master
Card or VISA is available and required for
online registration.
All checks must be made payable to MHA Center for Education.
Checks payable to other entities will be returned.
|
| Continuing Education |
Upon completion of each individual session in the
Health Care Leadership Series, participants will be
able to accomplish the objectives outlined for that
session.
Registered Nurses — Each session is approved
for 6.6 contact hours in nursing or 46.2 contact
hours if all sessions are completed. The Missouri
Hospital Association is approved as a provider for
continuing education in nursing by the Missouri
Nurses Association, which is accredited as an
approver of continuing education in nursing by the American Nurses Credentialing Center’s
Commission on Accreditation.
The Missouri Nurses Association has provided
approval to the MHA Center for Education for
sponsorship of this program in recognition of its
ability to provide quality educational activities.
Approved education activity status does not include approval or endorsement of any commercial
products and educational activities. All planners,
content experts and presenters participating in
continuing nursing education activities sponsored
by the MHA Center for Education must adhere to
a fair, unbiased and evidence-based approach to
presenting content and must declare any
relationships with commercial organizations.
All Other Participants — A certificate for 6 clock
hours of attendance for each session or 42 clock
hours will be provided to each person who attends
all seven sessions.
The Missouri Hospital Association/MCE is
authorized to award 6 hours of pre-approved
Category II (non-ACHE) continuing education
credit for each session, or 42 clock hours if all
sessions are completed, toward advancement or
recertification in the American College of Healthcare
Executives. Participants in this program
wishing to have the continuing education hours
applied toward Category II credit should indicate
their attendance when submitting application to
the ACHE for advancement or recertification. |
| Refund/Cancellation Policy |
| For cancellations received in writing before
Friday, July 25, a full refund — minus a $50 processing fee per registrant — will be
granted. Cancellations made after this date and
nonattending registrants are responsible for the
full registration fee. We reserve the right to cancel
these programs because of inclement weather. |
| ADA |
| If you have special needs addressed by the Americans with Disabilities Act, please contact the MHA Center for Education at P.O. Box 60, Jefferson City, MO 65102-0060 or 573/893-3700,
ext. 1319. |
| Meeting Notes |
Dress for the meetings is casual. Layered clothing is recommended
for your comfort.
|
| Contact
Information |
Rita Kay
Phone: 573/893-3700, ext. 1319
Fax: 573/893-2809 |
